Tad Wheeler
Highlands,TX
Summary
Strategic Account Manager with proven success at Allredi, excelling in sales across the Houston area and along the Gulf Coast supplying contractors with PPE and industrial blast and coating equipment. Expert in fostering strong client relationships and enhancing customer satisfaction. Recognized for implementing tailored solutions that drove significant account growth and retention, leveraging both technical sales support and communication skills.
Overview
19
19
years of professional experience
Work History
Strategic Account Manager
Allredi
04.2021 - Current
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and certain needs, tailor solutions and close deals.
- Sale a large verity of PPE to contractors along with Sandblasting and Industrial coating equipment and other oil & gas products.
Service Manager
Allredi
05.2019 - 04.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Service Technician
Allredi
02.2014 - 05.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Warehouse Worker
Allredi
07.2013 - 02.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 55 lbs. pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Scaffold Builder, Sandblaster, Painter, Insulator
Mobley Industrial Services
05.2006 - 11.2011
- Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
- Displayed strong physical stamina, consistently fulfilling demanding labor requirements throughout long workdays onsite.
- Demonstrated versatility in scaffold construction by adapting to various architectural designs and requirements.
- Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
Education
High School Diploma -
Robert E Lee
Baytown05-2006
Skills
- Sales strategy development
- Competitive analysis
- Pipeline management
- Territory management
- Technical sales support
- Industry expertise
Timeline
Strategic Account Manager
Allredi
04.2021 - Current
Service Manager
Allredi
05.2019 - 04.2021
Service Technician
Allredi
02.2014 - 05.2019
Warehouse Worker
Allredi
07.2013 - 02.2014
Scaffold Builder, Sandblaster, Painter, Insulator
Mobley Industrial Services
05.2006 - 11.2011
High School Diploma -
Robert E Lee
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