Tadeh Simonian
Glendale,CA
Summary
Hard working employee effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Fulfillment Department Supervisor
The Home Depot
03.2024 - Current
- Managed a team of 9 employees to ensure timely and accurate order fulfillment.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Followed SOPs to avoid mix-ups and damages to orders.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
Pro Department Supervisor
The Home Depot
12.2022 - 03.2024
- Build relationships with contractors and customers to maintain goodwill and gain additional business.
- Overlook customer accounts and assess their project needs.
- Follow up on deliveries to ensure they are completed correctly and in a timely manner.
- Manage team of 13 employees between 2 departments, delegate tasks and hold each employee accountable for completing assignments.
- Oversee associate performance, correct problems, and provide feedback.
- Train team members in successful strategies to meet operational and sales targets.
- Support store appearance by following set standards to ensure safe and appealing environment.
Customer Service Associate
The Home Depot
12.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
- Used store systems such as Order Up and ESVS to create orders, release products, and schedule deliveries.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments.
Order Fulfillment Associate
The Home Depot
02.2019 - 11.2021
- Order Fulfillment Associates are responsible for preparing all customer order types (BOPIS, BOSS, CPO, Will Calls, Store to Store, Delivery) including but not limited to picking, staging, and loading orders onto trucks
- Pull Inventory
- Execute all steps of product fulfillment by picking and staging all customer orders with pick stickers attached; within appropriate service level agreement timing expectations (BOPIS/BOSS – 2 hours, CPO – 30 Minutes)
- Ensure all orders are picked and staged for next day s deliveries; Confirm product is damage free, of good quality, accurately bundled and timely
- Work with Delivery Will Call Associates, other Order Fulfillment Associates, Loaders and department associates to ensure orders are fulfilled on time and picked/staged accurately
- Ensure paperwork/customer contact information is available for the driver each time potentially hazardous materials are included in a delivery
- Maintain an uncluttered Customer Order storage area, ensuring that items are properly labeled/located and staged for customer pickup
- Pack and label orders carefully to ensure that products do not get damaged and can withstand the turbulence encountered on a delivery truck
Lot Associate
The Home Depot
06.2017 - 01.2019
- Making sure the front end of the store is filled with shopping carts for customers to use
- Collecting carts from all over the parking lot and keeping the parking spaces available to park in
- Picking up large debris and trash left in the lot and properly disposing them
- Assisting customer in safely loading there purchases into there vehicles
- Strapping or tying down any larger items on top of a customers vehicle securely to ensure the safe transportation of there purchase
Freight Member
The Home Depot
03.2017 - 05.2017
- Moved freight, stock and other materials from storage and loading docks to the sales floor
- Stacked and piled lumber, boards and pallets
- Unloaded cargo from truck with hand trucks and pallet jacks
- Swept floors and stored equipment at the end of each shift
- Used item Numbers to properly stock warehouse
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
Assessment Center Assistant
Glendale Community College
08.2016 - 12.2016
- Assisted students and classes to complete placement tests and final exams
- Made appointments for students to take make-up exams
- Helped assessment center staff in filing documents and making sure all testing materials are kept organized
- Answered students questions about registration dates and deadlines
Education
Associate of Arts - Theater Arts
Glendale Community College
Glendale, CA06.2020
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2016
Skills
- Excellent people skills
- Problem-solving skills
- Bilingual in Armenian
- Friendly demeanor
- Strong work ethic
- Detail-oriented
- Superior organization ability
- Creative
- Positive and upbeat
- Self-motivated
Certification
- CPR Certified
Timeline
Order Fulfillment Department Supervisor
The Home Depot
03.2024 - Current
Pro Department Supervisor
The Home Depot
12.2022 - 03.2024
Customer Service Associate
The Home Depot
12.2021 - 12.2022
Order Fulfillment Associate
The Home Depot
02.2019 - 11.2021
Lot Associate
The Home Depot
06.2017 - 01.2019
Freight Member
The Home Depot
03.2017 - 05.2017
Assessment Center Assistant
Glendale Community College
08.2016 - 12.2016
Associate of Arts - Theater Arts
Glendale Community College
High School Diploma -
Herbert Hoover High School
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