Tadeu Leite
Marietta,GA
Summary
Dynamic professional with a proven track record excelling in operations management and sales with a knack for continuous improvement and performance monitoring. Leveraged data collection and organizational performance skills to significantly enhance service delivery and client relationships, driving strategic company growth. Passionate about embracing new technologies and methodologies to exceed productivity targets and customer satisfaction.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2025
2025
years of professional experience
Work History
Countertop Technician Installer
Cosy Home Improvement Llc.
Woodstock, GA
10.2022 - Current
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Self-Own leads with builders, contractors, and kitchen and bath designers with a good relationship.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Produced status reports for customers.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Prepared quotes for prospective clients based on their requirements for the installation project.
Operations and Sales Manager
Quartz Trend
Norcross, Georgia
02.2021 - 11.2024
- Built sales forecasts and schedules to reflect desired productivity targets.
- Sales Representative
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Quartz material acknowledged for distribution.
- Achieved company growth and brand development through market expansion and sales.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Create a good relationship with each client to make them remember me whenever they need to purchase.
- Resolved customer complaints regarding sales and service.
- Created and presented weekly reports to management on sales performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales and Service Specialist
BA Stones Design
Marietta, GA
- Greeted customers upon entering the store and provided assistance as needed.
- Processed payments for merchandise purchases, returns, and exchanges.
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Kept thorough records of customer details and previous sales.
- Followed up with customers after their purchase experience to ensure satisfaction.
- Received and processed client payments and updated accounts.
- Greeted customers to determine wants or needs.
Education
Bachelor of Arts - Hospitality And Tourism Management
Mauricio De Nassau
Pernambuco, Brazil12-2008
Skills
- Performance monitoring
- Portuguese, English and Spanish speaker
- Budget coordination
- Quick Books (basic)
- Projul (Construction Software) basic
- Specification detailing
- Organizational performance
- Continuous improvement
- Data collection
- Customer service
- Problem-solving
- Multitasking capacity
- Adaptability
- Construction standards
- Relationship building
- Self-motivation
- Worksite organization
- Surface leveling
- Teamwork
- Template creation
- Countertop installation
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Countertop Technician Installer
Cosy Home Improvement Llc.
10.2022 - Current
Operations and Sales Manager
Quartz Trend
02.2021 - 11.2024
Sales and Service Specialist
BA Stones Design
Bachelor of Arts - Hospitality And Tourism Management
Mauricio De Nassau
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