Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Tadiwanashe Brian Hamadziripi

Tadiwanashe Brian Hamadziripi

Chitungwiza,Zimbabwe

Summary

Accomplished professional with expertise in guest service and customer engagement to enhance satisfaction and loyalty. Skilled in multitasking, conflict resolution, and technology literacy to streamline operations and resolve issues efficiently. Committed to delivering exceptional service and fostering positive experiences to support business growth.

Overview

4
4
years of professional experience

Work History

Wellness Coach

OneSpaWorld Carnival Cruise Line
12.2023 - 12.2025
  • Provided consistent professional fitness classes and personal training sessions in accordance with spa protocols and accepted cruise line practices.
  • Performing administrative duties in a complete, organized, and accurate manner.
  • Communicating to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handling guests’ questions and concerns professionally and courteously.

Guest Service concierge

Rainbow Towers Hotel Group
Harare, Zimbabwe
05.2022 - 08.2023
  • Coordinated personalized itinerary arrangements that elevated guest satisfaction and encouraged repeat visits through tailored local experience recommendations.
  • Managed dining reservations, spa appointments and entertainment options.
  • Provided recommendations on activities, answering inquiries promptly, offering accurate details on events, and ensuring guests have access to schedule and protocol.

Education

Professional Certificate in Wellness Coaching - undefined

London Wellness Academy
Cape Town, South Africa
12.2023

Fitness and Exercise Certificate - undefined

Takesure Fitness School
Harare, Zimbabwe
03.2023

Hospitality Management - undefined

Speciss College
Harare, Zimbabwe
11.2021

Skills

  • Multitasking: Intermediate
  • Customer engagement: Advanced
  • Conflict resolution: Intermediate
  • Technology literacy: Intermediate

LANGUAGES

B2 - Upper intermediate

Timeline

Wellness Coach

OneSpaWorld Carnival Cruise Line
12.2023 - 12.2025

Guest Service concierge

Rainbow Towers Hotel Group
05.2022 - 08.2023

Professional Certificate in Wellness Coaching - undefined

London Wellness Academy

Fitness and Exercise Certificate - undefined

Takesure Fitness School

Hospitality Management - undefined

Speciss College