Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taejah Hartley

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Hartford Hospital
05.2024 - Current
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.

Assistant Toddler Teacher

Creative Hearts Learning Academy
05.2023 - Current
  • Supported children''s emotional and social development through positive reinforcement and open communication strategies.
  • Assisted in the implementation of daily routines, including mealtime, naptime, outdoor play, and transitions between activities.
  • Utilized a variety of teaching techniques to accommodate diverse learning styles and create an inclusive learning atmosphere for all students.
  • Enhanced toddler learning by incorporating age-appropriate activities and sensory play into daily curriculum.

Dietary Aide

Hartford Hospital
07.2022 - 11.2022
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Customer Service Representative

Conduent
12.2021 - 07.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Patient Care Assistant

SafePals Home Care Services
04.2021 - 09.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Customer Service Associate

Lowes Home Improvment
09.2020 - 04.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Dietary Server

Seabury
11.2018 - 01.2020
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
  • Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Bloomfield High School
Bloomfield, CT
06-2019

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Patient hygiene management
  • CPR/AED
  • Electronic charting
  • Conflict resolution
  • Client relations
  • Documentation

Certification

  • CPR/AED (Adult, Child, Infant)- American Red Cross

Timeline

Patient Care Technician

Hartford Hospital
05.2024 - Current

Assistant Toddler Teacher

Creative Hearts Learning Academy
05.2023 - Current

Dietary Aide

Hartford Hospital
07.2022 - 11.2022

Customer Service Representative

Conduent
12.2021 - 07.2022

Patient Care Assistant

SafePals Home Care Services
04.2021 - 09.2021

Customer Service Associate

Lowes Home Improvment
09.2020 - 04.2021

Dietary Server

Seabury
11.2018 - 01.2020

High School Diploma -

Bloomfield High School

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Taejah Hartley