Taeler Gaston
Mobile,AL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
08.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Waitress Supervisor
Morrison's Cafeteria
01.2019 - 11.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Call Center Representative
The Results Companies - Cx
10.2017 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Customer Service Representative
Alorica
02.2017 - 08.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Skating Carhop Server
Sonic
07.2015 - 08.2016
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
Education
No Degree - Criminal Justice
Miles College
Fairfield, AL05-2020
High School Diploma -
Ben C. Rain
Mobile, AL05-2016
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Sales monitoring
Timeline
Assistant Manager
Dunkin Donuts
08.2021 - 01.2023
Waitress Supervisor
Morrison's Cafeteria
01.2019 - 11.2022
Call Center Representative
The Results Companies - Cx
10.2017 - 11.2018
Call Center Customer Service Representative
Alorica
02.2017 - 08.2017
Skating Carhop Server
Sonic
07.2015 - 08.2016
No Degree - Criminal Justice
Miles College
High School Diploma -
Ben C. Rain
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