Hi, I’m
Taelor Burns
Jackson,MS
Summary
Proactive customer service representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
1
year of professional experience
Work History
BroadPath HealthcareTucson, AZ
Customer Service Representative
01.2020 - 01.2021
Job overview
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained up-to-date knowledge of product and service changes.
- Consulted with customers to resolve service and billing issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded company productivity standards on consistent basis.
Education
Provine High SchoolJackson, MS
Diploma from High School
08-2016
Delta Technical CollegeRidgeland , MS
Some College (No Degree)
Skills
- P>Outgoing personality
- P>Active listener
- P>Problem solving
- P>Computer skills
- P>Multitasking
- P>Product knowledge
- P>Organizational skills
- Understanding Customer Needs
Timeline
Customer Service Representative
BroadPath Healthcare
01.2020 - 01.2021
Provine High School
Diploma from High School
Delta Technical College
Some College (No Degree)
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