Taelor Cook
Springfield,MO
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Program Assistant
Burrell Behavioral Health Center
Springfield, MO
07.2022 - Current
- Manage multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Collaborate with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Increase patient engagement by establishing rapport and building trust.
- Assist with coordinating staff schedules, ensuring adequate coverage during peak hours, and minimizing patient wait times.
- Contribute to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Support providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
Client Access Representative
Burrell Behavioral Health
Springfield, MO
08.2021 - 07.2022
- Secured patient information and confidential records in compliance with HIPAA privacy rules to protect patient privacy.
- Input patient demographics and insurance data into a computer database to establish patient records and for specific services rendered.
- Performed patient scheduling and registration functions to serve as an initial contact point for office visits.
- Received patient deductibles and co-pay amounts, and discussed options to satisfy the remainder of patient financial obligations.
- Answered patient questions to promote a good understanding of proposed services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Youth Development Professional
Boys And Girls Club Of Springfield
Springfield, MO
05.2020 - 08.2021
- Supervised youth and maintained security for each child under care.
- Assisted with educational needs through tutoring and homework assistance.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Worked directly with at-risk or youth offenders to improve life skills.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Cashier Customer Service
Jump Mania Trampoline Park
Springfield, MO
02.2017 - 05.2021
- Counted money in drawers at the beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Delivered information and details of interest about the facility to visitors.
- Adhered to safety guidelines, reducing risks of injury significantly.
- Lifted up to 20 pounds at once.
Education
Bachelor of Arts - Crimonology
University of Arizona
Tucson, AZSkills
- Team Leadership
- Excellent communication
- Post-Discharge Care Coordination
- Creative problem-solving
- Proficient in MS Office Word, Excel, and PowerPoint
- Teamwork and collaboration
- Client-oriented
- Multitasking and organization
Timeline
Program Assistant
Burrell Behavioral Health Center
07.2022 - Current
Client Access Representative
Burrell Behavioral Health
08.2021 - 07.2022
Youth Development Professional
Boys And Girls Club Of Springfield
05.2020 - 08.2021
Cashier Customer Service
Jump Mania Trampoline Park
02.2017 - 05.2021
Bachelor of Arts - Crimonology
University of Arizona
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