
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Patient Triage & Call Management: Handle high-volume calls, triaging neurological and chronic pain patients by assessing symptoms, determining urgency, and directing care appropriately.
• Care Coordination & Referrals: Coordinate patient care by managing referrals, scheduling follow-ups, and ensuring continuity of care for neurology and pain management services.
• Prescription & Controlled Substance Management: Process prescription refills, including controlled medications, in compliance with regulatory guidelines and provider directives.
• Prior Authorizations & Insurance Coordination: Obtain prior authorizations for medications, procedures, and diagnostic testing to support timely patient treatment.
• Documentation & Patient Support: Maintain accurate EMR documentation and provide patient education on treatment plans, medications, and care instructions.
• Specialized Training: Trained in concussion protocols, including symptom assessment, patient guidance, and coordination of follow-up care.