Taelor Ortiz
Frederick,MD
Summary
Driven and decisive Human Resource Specialist offering 6+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
5
5
years of professional experience
Work History
Floating Manager
Glosslab
DMV
04.2023 - Current
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in store operations.
- Resolved customer complaints regarding sales and service.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
42A Human Resources Specialist
US Army
Killeen, TX
10.2021 - Current
- Safeguarded and stored classified information to maintain confidentiality.
- Educated and advised 150+ personnel on military provided health plans, voluntary benefits and life insurance.
- Prepared or maintained officer and enlisted personnel records related to events such as hiring, termination, leaves, transfers, or promotions using EMILPO.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Regional Manager
MedRite Urgent Care
New York, NY
11.2020 - 10.2021
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Trained 30 new employees on EMR software and COVID procedure processes to promote efficiency and productivity team-wide.
- Exceeded call speed, accuracy and volume bench marks on a consistent basis.
- Optimized profit opportunities by recruiting top foreign distribution talent and managing branding initiatives to exceed plan targets.
- Improved individual location efficiency through effective leadership restructure.
- Communicated with patients with compassion while keeping medical information private.
Manager
Massage Envy Spa
White Marsh, MD
04.2018 - 07.2020
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired 6 qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Bachelor of Science - Nursing
Chamberlain University
TaelorTyson's Corner, VA05.2026
Skills
- Policies Implementation
- HRIS Applications Proficient
- Personnel Recruitment
- Staff Training and Development
- Employee Motivation
- Confidential Document Control
- EMR Software Proficient
- Exceptional Customer Service
- Training and mentoring
Timeline
Floating Manager
Glosslab
04.2023 - Current
42A Human Resources Specialist
US Army
10.2021 - Current
Regional Manager
MedRite Urgent Care
11.2020 - 10.2021
Manager
Massage Envy Spa
04.2018 - 07.2020
Bachelor of Science - Nursing
Chamberlain University
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