Taeona Scott
Harker Heights,Texas
Summary
Proven leader and effective communicator, adept in customer service and technical skills, demonstrated at Intelogix. Excelled in enhancing service offerings and streamlining billing methods, leading teams at Charlotte Russe towards achieving project goals efficiently. Skilled in data gathering and issue resolution, fostering team collaboration and driving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Representative
Intelogix
Copperas Cove, USA
08.2024 - 01.2025
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Contacted customers about potential service upgrades, new services and account changes.
Team Lead
Charlotte Russe
Killeen, USA
02.2024 - 07.2024
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Handled shipment.
- Identified opportunities for process improvements, implementing changes when required.
- Set specific goals for projects to measure progress and evaluate end results.
- collected payments and provided accurate change
sales associate
Urban Planet
Hattiesburg, USA
06.2023 - 02.2024
- Collected payments and provided accurate change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
BBA -
Texas A&M University - Central Texas
Killeen, TX05-2026
High School Diploma -
Jefferson Davis County High School
Bassfield, MS05.2022
Skills
- Customer communications
- Phone etiquette
- Technical
- Teamwork
- Leadership
- Management
- Goal oriented
- Customer service
- Data gathering
- Resolving issues
- Account documentation
Awards
- Top 20 in my class
- Beta Club
- Student Council
- Highest average award
- Graduated high school with honors
Languages
English, verbal and written
Accomplishments
- top 20 in my class
- awarded highest average
- grauduated high school with honors
Timeline
Call Representative
Intelogix
08.2024 - 01.2025
Team Lead
Charlotte Russe
02.2024 - 07.2024
sales associate
Urban Planet
06.2023 - 02.2024
BBA -
Texas A&M University - Central Texas
High School Diploma -
Jefferson Davis County High School
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