Taesha Johnson
Annapolis,USA
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Healthcare Member Services Representative
Kaiser Permanente Health
09.2024 - 02.2026
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem-solving.
- Successfully handled customer complaints, troubleshooting issues, and finding solutions.
- Navigating customers through Kp.org, ordering ID cards, and updating member demographics.
- Updated members on application status.
- Provided timely and accurate responses to customer inquiries regarding policies, procedures, and coverage.
- Verified the accuracy of data entered into the system while maintaining the confidentiality of customer information.
- Provided exceptional customer service to Medicare beneficiaries.
Mobile Phlebotomist
American Red Cross
03.2024 - 09.2024
- Adhered to HIPAA guidelines regarding patient privacy and confidentiality.
- Followed established protocols for handling hazardous materials properly and safely.
- Demonstrated expertise in drawing blood from patients aged 16+.
- Performed mobile phlebotomy services in a timely and efficient manner, while adhering to safety protocols.
- Documented all activities related to specimen collection accurately and efficiently.
Server/ Host
Coopers Hawk Winery & Restaurant
02.2023 - 02.2024
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Maintained knowledge of menu items, providing recommendations based on guest preferences.
- Trained new staff on operational procedures and service standards to enhance team efficiency.
- Managed multiple tables simultaneously, demonstrating strong time management and prioritization skills.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Salon Centric
09.2021 - 01.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Educated clients on product features, fostering informed purchasing decisions.
- Collaborated with team members to achieve sales goals through effective communication and strategy execution.
- Implemented visual merchandising strategies to optimize product displays and drive sales growth.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Manager
Cold Penguin
05.2016 - 07.2020
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Developed and implemented process improvements to enhance team productivity.
- Managed cross-functional team collaborations to streamline project execution.
- Trained and mentored junior staff to foster professional growth and skill development.
- Analyzed operational data to identify trends and optimize resource allocation.
- Cross-trained existing employees to maximize team agility and performance.
Secretary's Assistant
Jimmy J Plumbing Company
06.2014 - 05.2016
- Made copies of correspondence and other printed material.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Opened, read, routed, and distributed incoming mail and other materials, and answered routine letters.
- Scheduled and confirmed appointments for customers and staff.
- Created, maintained, and entered information into databases.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Education
Bachelor's degree - Human Resources
University of Maryland (Global Campus)
Adelphi, MD08.2024
Associate degree - Arts & Sciences
College of Southern Maryland
La Plata, MD12.2023
High School Diploma - undefined
Huntingtown High School
Huntingtown, MD06.2018
Skills
- Delivered exceptional customer service through five years of experience
- Resolved customer issues through effective problem-solving techniques
- Completed Red Cross training in phlebotomy to provide quality care
- Achieved typing speed of 40 words per minute with few errors
- Facilitated resolution of conflicts, enhancing team dynamics
- Maximized time management skills to meet demanding schedules
- Excelled in fast-paced environments, ensuring prompt service delivery
- Maintained a strong focus on detail to improve service accuracy
- Accumulated experience in call center roles, enhancing client interactions
- Coordinated efficient appointment scheduling to optimize client flow
- Resolved complaints successfully, improving overall customer satisfaction
- Managed call operations to ensure effective communication
Certification
Basic Life Support (BLS)
Additional Information
Any periods of unemployment on my resume were the result of my commitment to furthering my education and professional development. During those times, I focused on completing my college coursework, earning my degrees, and strengthening skills that have prepared me for long-term career success. Balancing education with personal and professional growth has equipped me with strong time management, adaptability, and problem-solving abilities that I now bring to the workplace.
Timeline
Healthcare Member Services Representative
Kaiser Permanente Health
09.2024 - 02.2026
Mobile Phlebotomist
American Red Cross
03.2024 - 09.2024
Server/ Host
Coopers Hawk Winery & Restaurant
02.2023 - 02.2024
Sales Associate
Salon Centric
09.2021 - 01.2022
Manager
Cold Penguin
05.2016 - 07.2020
Secretary's Assistant
Jimmy J Plumbing Company
06.2014 - 05.2016
High School Diploma - undefined
Huntingtown High School
Associate degree - Arts & Sciences
College of Southern Maryland
Bachelor's degree - Human Resources
University of Maryland (Global Campus)