Dynamic and results-driven professional with a clean driving record and excellent customer service skills, honed at Amazon as a Delivery Courier. Proven ability to efficiently navigate routes and enhance performance through effective time management and problem-solving. Committed to exceeding delivery expectations while building strong customer relationships.
Overview
5
5
years of professional experience
Work History
Delivery Courier
Amazon
03.2021 - 07.2024
Navigated delivery routes efficiently to ensure timely package arrival.
Learned and adhered to safety protocols during daily operations.
Maintained accurate records of deliveries and pickups for tracking purposes.
Communicated with customers to confirm delivery details and address inquiries.
Operated delivery vehicle in compliance with local traffic regulations.
Adapted quickly to changing schedules and route adjustments as needed.
Organized packages by destination to streamline delivery process.
Assisted in loading and unloading packages, ensuring proper handling techniques were followed.
Followed company policies and procedures during shift.
Drove safely at all times to avoid accidents and harm.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Utilized GPS navigation systems to navigate faster routes.
Delivered packages to customer doorsteps and business offices.
Remote Associate
DTE Energy Customer Support
01.2022 - 2024
Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
Assisted in developing and implementing strategies for enhancing customer engagement and satisfaction metrics.
Analyzed data trends to support strategic decision-making and identify areas for operational improvement.
Managed project timelines and deliverables, ensuring alignment with organizational goals and objectives.
Provided insights on regulatory compliance and industry standards to guide operational practices.
Conducted market research to inform strategy development and competitive positioning within the energy sector.
Analyzed customer data to identify trends and anticipate customer needs.
Conducted research on industry trends to inform strategic decision-making processes.
Team Member
Devine Health And Rehab
11.2019 - 07.2021
Assisted in daily operations to enhance patient care and improve service delivery.
Collaborated with healthcare team to implement individualized patient care plans.
Maintained cleanliness and organization of therapeutic environments to support rehabilitation activities.
Monitored patient progress and reported changes to nursing staff for timely interventions.
Engaged with patients to foster a positive atmosphere and encourage participation in therapies.
Participated in training sessions to improve skills related to patient support and safety protocols.
Adapted quickly to changing needs of patients, demonstrating flexibility in approach and responsibilities.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Maintained productive, efficient approach to all tasks.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Achieved high level of customer service with thorough product knowledge and attentive assistance.