Tafari Aberdeen
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Santander Consumer USA
New York
01.2025 - 05.2026
- Managed daily operations and workflows for customer service teams.
- Developed training programs for new team members to enhance onboarding experience.
- Coordinated interdepartmental communication to improve collaboration.
- Oversaw scheduling and staffing to ensure optimal coverage.
- Analyzed customer feedback to improve service quality and efficiency.
- Streamlined operational tasks through implemented process improvements.
- Supported compliance efforts by ensuring adherence to company policies.
- Facilitated team meetings to discuss performance and operational strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
Administrative Assistant ll
Santander Consumer USA
New York
12.2022 - 01.2025
- Coordinated meetings and schedules for management team at Santander Consumer USA.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Prepared and organized documents for internal and external communication purposes.
- Supported team members with administrative tasks to improve workflow efficiency.
- Facilitated onboarding processes for new employees within the department effectively.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed filing systems to enhance document retrieval and organization processes.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Utilized Microsoft Office Suite to create reports and presentations as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
Customer Service Representative Team Lead
Santander Consumer USA
New York
06.2022 - 12.2022
- Led a team of customer service representatives to enhance service delivery.
- Managed escalated customer inquiries to ensure timely resolution.
- Monitored team performance and provided constructive feedback regularly.
- Trained new employees on customer service procedures and company policies.
- Implemented training sessions to boost team knowledge on products and services.
Education
Bachelor of Science - Business Management
Medgar Evers College
Brooklyn, NY 09.2021 - 06.2023
Skills
- Team management
- Training development
- Employee onboarding
- Customer service
- Performance monitoring
- Process improvement
- Scheduling coordination
- Inventory management
- CRM
- Time management
- Written communication
- Communication facilitation
Timeline
Assistant Manager
Santander Consumer USA
01.2025 - 05.2026
Administrative Assistant ll
Santander Consumer USA
12.2022 - 01.2025
Customer Service Representative Team Lead
Santander Consumer USA
06.2022 - 12.2022
Bachelor of Science - Business Management
Medgar Evers College
09.2021 - 06.2023