Tafari Wilson
Cambria Heights
Summary
Detail-oriented Computer Electronics Technician with over 10 years of experience diagnosing and addressing complex technological issues. Organized and dependable at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Desktop Support Technician
Northwell Health System/Agilant Solutions
2023.02 - Current
- Maintained and repaired desktops, laptops, tablets, enterprise printers, Zebra label printers, and Jaco WOWs.
- Installed and configured standard Windows and VDI based OS images.
- Created and managed data backups using balenaEtcher and EasUS.
- Utilized ITIL Service Now to manage incident service tickets.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Installed and maintained electrical and electronic components by approved methods and procedures.
- Reduced downtime by providing timely troubleshooting and technical support.
- Identified negative performance trends and reported findings for remediation.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
Low Voltage Technician
Freelance Contractor
2018.09 - 2023.01
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Worked according to applicable fire and electrical codes for customer safety.
- Mounted panels for motion detectors, keypads and controls.
POS Refurbishment Technician
Adecco Staffing Agency
2017.02 - 2018.12
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Upgraded device firmware and configured system calibration settings.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
Computer Repair Technician
Brooklyn Computer Solutions
2013.03 - 2017.11
- Supplied end-user assistance for Windows and Mac systems via remote and on-site support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Built custom computer workstations according to client's needs and performance specifications.
Education
Associate of Science - Networking & Cybersecurity
Finger Lakes Community College
Canandaigua, NY2026
Skills
- Critical Thinking
- Multitasking
- Systematic Troubleshooting
- Self-Motivated
- Team Oriented
Timeline
Desktop Support Technician
Northwell Health System/Agilant Solutions
2023.02 - Current
Low Voltage Technician
Freelance Contractor
2018.09 - 2023.01
POS Refurbishment Technician
Adecco Staffing Agency
2017.02 - 2018.12
Computer Repair Technician
Brooklyn Computer Solutions
2013.03 - 2017.11
Associate of Science - Networking & Cybersecurity
Finger Lakes Community College
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