Taffy Congrove
Corcentric
Stow
33
years of professional experience
Results-driven professional with experience in supplier management, fleet procurement, and sales account support. Skilled in relationship building, customer service, and project coordination. Proven ability to manage renewals, resolve invoice and account issues, and support revenue growth through strong communication and follow-through.
Work History
Supply Management Resources Manager
7 Years- Manage contractual supplier agreements including knowledge of current terms, maintaining current agreement term databases, supporting supplier agreements/renewals, and work with Director of Supplier Programs to coordinate and follow-up with supplier through execution of new agreements and resolutions.
- Serve as an authority on supplier matters related to program term verification, product or service pricing, and program incentives.
- Manage the current state of the website content by interacting with supplier personnel, revising terms, verifying pricing accuracy, verifying web links to remote content, and contributing to website improvements.
- Manage the content and timely distribution of weekly newsletters, promotions, and supplier incentive reports.
- Support the preparation of presentation materials to report on supplier performance initiatives, industry related trends, economic factors, and new program pipeline.
- Host conference calls with the internal finance team/IT and supplier finance teams/IT to reaffirm invoice processing policies, remedy invoice submission errors, and support corrective go forward procedures.
- Utilize Microsoft Excel proficiency to analyze pricing tables , term revisions, and invoice disputes
- Maintain internal website content by collaborating with supplier personnel, revising terms, verifying pricing accuracy, auditing links to internal portals and external supplier sites, and contributing to overall site improvements.
Fleet Procurement Account Manager
2 Years 9 Months- Deliver comprehensive fleet management solutions to members through internal catalog.
- Successfully onboard new members into programs, contributing to a consistent 15% increase in quarterly sales.
- Lead training sessions and webinars for members and internal teams on invoice retrieval and reporting.
- Liaise with vendors, dealers, and internal departments to resolve member issues and maintain member satisfaction .
- Support AR resolution analysts in recovering outstanding balances and reinstating member accounts.
- Foster long-term relationships by proactively updating members on new solutions to improve operational efficiency.
- Provide administrative support to Sales Directors, including appointment scheduling and credit setup for new clients.
- Managed client relationships to support renewals, retention, and account growth.
- Reviewed account activity to identify upsell opportunities and strengthen revenue performance.
- Coordinated cross-functional teams to resolve service issues and maintain customer satisfaction.
- Maintained CRM records and communication logs for accurate account tracking.
Direct Sales Representative
9 Months- Managed customer accounts, strengthening relationships and driving repeat sales across Hibiscus, Azaleas, Mandevilla, and surplus products.
- Advised buyers on plant availability, product selection, and order timing to support purchasing decisions.
- Coordinated quotes, pricing updates, and order entries with accuracy to prevent fulfillment errors.
- Monitored inventory levels and communicated supply constraints to align sales commitments with production capacity.
- Oversaw customer programming and pre-booking processes for seasonal sales.
- Handled order entry and credit processing in SAP, represented the company at the Cultivate Trade Show in Columbus, OH.
Inside Sales Manager
7 Years 1 Month- Managed high-volume sales accounts focused on pricing, margin optimization, and profit growth.
- Achieved a 60% sales margin increase over seven years, managing a territory worth approximately $2.5 million.
- Consistently ranked as top performer six consecutive years.
- Specialized in value-added selling to drive long-term customer growth and retention.
- Analyzed customer needs to identify cross-sell opportunities across lubricant product lines.
- Managed CRM pipelines to track opportunities, quotations, and follow-up actions.
- Coordinated pricing requests and order issues with sales, operations, and customer service.
Customer Support Specialist
15 Years 1 Month- Resolved customer inquiries via phone and email with accurate, timely account support.
- Processed orders, and adjustments while maintaining service accuracy.
- Tracked customer issues through SAP systems and followed cases to completion.
- Coordinated with sales and operations teams to clarify order details and resolve discrepancies.
- Supported sales initiatives and trade show participation (e.g., OFA Short Course Conventions).
Education
High School Diploma
Skills
Supplier negotiations
Project management
Documentation and reporting
Strategic planning
Performance management
Cross-functional teamwork
Team management
Time management
Decision-making
Task delegation
Relationship building
Customer service
Timeline
Supply Management Resources Manager
Corcentric
10.2019 - 10.2026Read More
Fleet Procurement Account Manager
Corcentric
01.2017 - 10.2019Read More
Direct Sales Representative
Aris Horticulture, Inc
03.2016 - 12.2016Read More
Inside Sales Manager
Fuchs Lubricants
12.2008 - 01.2016Read More
Customer Support Specialist
Yoder Brothers
07.1993 - 08.2008Read More
Cuyahoga Falls High School
High School Diploma
Read More