Tageshwar Ramlall

Digital Watchdog IPVMS Systems Specialist

• Designed, implemented, configured, and installed Digital Watchdog IPVMS systems with server hardware and storage solutions.
• Configured RAID to accommodate storage needs for IP surveillance cameras.
• Set up and managed network hardware including switches, routers, and firewalls.
• Troubleshot and resolved system issues efficiently.
• Managed server licenses and provided customer service for system support.
• Conducted backup storage for IPVMS servers and facilitated footage retrieval for customers.

IP Access Control Systems Engineer

• Designed, implemented, configured, and installed IP Access Control systems using Hartman Controls and Honeywell.
• Set up RFID readers, card readers, master control panels, elevator panels, electric strikes, push to exit buttons, and motion sensors.
• Configured software (Protector.net, Odyssey) for access groups, floors, departments, and buildings with various schedules.

Intercom Systems Specialist

• Designed, implemented, configured, and installed Akuvox intercom systems.
• Installed doorbells, indoor monitors, and set up mobile application access and SIP configurations.
• Integrated IP surveillance systems with intercom systems for centralized remote access and viewing.

Network Configuration and Management

• Configured and managed networks for business and residential customers, primarily using Ubiquity branded devices.
• Installed and configured switches, access points, routers, and firewalls.
• Set up wireless point-to-point and point-to-multipoint bridges for large-scale surveillance jobs.

Customer Service and Support

• Provided daily customer service and technical support, monitoring performance of 200+ customer setups, servers, and networks.
• Generated performance reports and advised on necessary upgrades.
• Collaborated with 2-3 external teams to direct multiple installations daily.

Network Security Configuration

• Configured firewalls and routers with access controls and filters to meet customer requirements.
• Worked with brands such as Ubiquity, Cisco, Fortinet, and SonicWall to ensure secure and efficient network setups.

• Oversaw daily performance of all computers, servers and other office equipment
• Ensured proper installation of cables, operating systems and other hardware
• Ensured company's data security and integrity
• Oversaw office and field inventory procurement
• Completed demolition of existing structures and prepared sites for construction
• Accurately estimated time and material costs for projects
• Constantly assumed additional responsibilities and worked extended hours to meet project deadlines
• Contributed to physical labour on most projects
• Operated and maintained heavy machinery.

• Network Technician L1 (April 2019 – December 2020)
• Network Technician L2 (January 2021 – December 2021)
• Network Technician L3 (January 2022 – October 21st 2022)

• Oversaw daily performance of data center, server rooms, country wide sites and NMS
• Performed hourly checks, reporting and documentation across all shifts
• Ensured proper installation and configuration of company equipment such as enterprise and data center routers, switches, servers, firewalls, VPNs, IP-phones, access points, patch panels, server racks, ethernet and fiber optic cabling, antennas, satellite dishes and other devices
• Knowledge in other technologies such as: Ubiquity, Zhone GPON, Huawei GPON, Idirect VSAT, LTE (4g/5g), LongFi, IPTV, VOIP, SDN, VMWare, Proxmox, Azure, Network Management Systems, Cloud monitoring solutions and much more.
• Performed effective troubleshooting of core network issues and customer issues while working in high stressed environments
• Successfully commissioned multiple remote sites and equipment
• Provided technical mentoring and guidance for junior technicians, helping them to develop their skills and understanding of network environments.
• Optimized network configuration settings, resulting in improved bandwidth allocation for end users.
• Participated in Change Management Meetings discussing major changes related to Network Infrastructure.
• Reduced network downtime by proactively monitoring and troubleshooting issues in a 24/7 Network Operations Center.