Tagried Pervaiz
Modesto,CA
Summary
Dynamic Claims Representative with a proven track record at GEICO, excelling in claims investigation and customer service. Recognized for enhancing client satisfaction through effective communication and streamlined processes. Skilled in Microsoft Office and adept at relationship building, consistently achieving high performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Claims Representative
GEICO, Government Employees Insurance
01.2025 - 08.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sales Agent
Wevolution
08.2022 - 11.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Driver
Jones Freison
07.2021 - 08.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
Nursing
El Monte
Elmont, NY06.2010
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Team collaboration
- Decision-making
- Interpersonal communication
- Documentation review
- File management
- Flexible schedule
- Customer service
- Active listening
- Critical thinking
- Patient contact
- 10-key touch
- Documentation skills
- Reporting skills
- Skilled in software
- Verbal and written communication
- Relationship building
- Professionalism
Timeline
Claims Representative
GEICO, Government Employees Insurance
01.2025 - 08.2025
Sales Agent
Wevolution
08.2022 - 11.2024
Driver
Jones Freison
07.2021 - 08.2022
Nursing
El Monte
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