Taha Amir
Houston,TX
Summary
Dedicated IT professional with a strong foundation gained from 2 years of IT internship and 2 years in customer service roles. Proficient in user account management, adept in Python programming, and skilled in addressing software and hardware issues. Experienced in delivering technical support, diagnosing faults, and troubleshooting malfunctions. Proven track record in enhancing customer service processes and providing employee computer support. Seeking an entry-level IT position to apply and expand technical expertise while contributing to a dynamic team.
Overview
3
3
years of professional experience
Work History
IT Intern
Harmony Public Schools
09.2021 - 04.2023
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed application software and upgrades, virus protection, and drivers.
- Replaced defective components and upgraded office equipment per technology plan.
- Maintained inventory records and documentation for equipment in database.
Cashier
Kroger
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Computer Science - Computer Science
Wharton Junior College
Sugar Land, TX07.2024
High School Diploma -
Harmony School Of Innovation-Sugar Land
Houston, TX07.2018
Skills
- User Account Management
- Python Programming Language
- Software and Hardware Issues
- Responding to Technical Questions
- Employee Computer Support
- Customer Service Process Improvement
- Software Use
- Diagnose Faults
- Malfunction Troubleshooting
- Problem Analysis
- Technical Support and Assistance
- Microsoft Office
- Keeping Inventory
Languages
English
Native or Bilingual
Urdu/Hindi
Native or Bilingual
Timeline
IT Intern
Harmony Public Schools
09.2021 - 04.2023
Cashier
Kroger
03.2020 - 07.2021
Bachelor of Computer Science - Computer Science
Wharton Junior College
High School Diploma -
Harmony School Of Innovation-Sugar Land
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