Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Timeline
Generic

Tahaj Johnson

Raleigh,NC

Summary

S Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
Raleigh, US
01.2016 - 11.2024
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Armed Security Officer

Lolair Protection Agency, Inc.
Raleigh, US
06.2021 - 03.2024
  • Followed established protocol for responding to alarms or other emergency situations.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Adhered to company policies regarding access control procedures for visitors and guests and contractors.
  • Assisted in the development of new security protocols based on changes in technology or environment.
  • Investigated reported incidents to protect company assets.

General Manager

McDonald's
Raleigh, US
01.2022 - 09.2022
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Unarmed Security Officer

york
Raleigh, US
01.2021 - 11.2021
  • Identified security issues, drafted incident reports and contacted law enforcement when needed.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Adhered strictly to company policies regarding safety protocols and procedures.

Security Officer

Eagle Eye Security
Raleigh, US
03.2020 - 08.2020
  • Monitored CCTV systems to ensure safety and security of premises.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Maintained high levels of alertness throughout shifts.
  • Enforced access control measures in accordance with established procedures.
  • Patrolled crowds during events to preserve order and promote security.
  • Monitored premises and recorded activity in daily officer reports.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
12-2028

Some College (No Degree) - culinary arts

Wake Technical Community College
Raleigh, NC

High School Diploma -

William G. High School
06-2017

Skills

  • Departmental activities
  • Staff recruitment
  • Employee performance evaluation
  • Team leadership
  • Financial analysis
  • Policy development
  • Employee engagement
  • Team supervision
  • POS software
  • Customer service
  • Operations management
  • Department leadership
  • Budget management
  • Sales reporting

Certification

  • McDonald's OTP

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Affiliations

  • JROTC coach for Enloe High School

Timeline

General Manager

McDonald's
01.2022 - 09.2022

Armed Security Officer

Lolair Protection Agency, Inc.
06.2021 - 03.2024

Unarmed Security Officer

york
01.2021 - 11.2021

Security Officer

Eagle Eye Security
03.2020 - 08.2020

Department Manager

McDonald's
01.2016 - 11.2024

Bachelor of Science - Criminal Justice

Colorado Technical University

Some College (No Degree) - culinary arts

Wake Technical Community College

High School Diploma -

William G. High School

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Tahaj Johnson