Tahanee Waqia
Phoenix
Summary
Detail-oriented Operations Professional with 10+ years in healthcare support and operational coordination. Expertise in patient services, call center operations, and medical scheduling, fostering cross-department collaboration. Focused on enhancing workflows and driving team success through effective communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Operations Specialist / Radiology Authorizations
Sonoran Medical Centers
Phoenix
07.2022 - 12.2025
- Scheduled radiology procedures and ensured accurate patient documentation.
- Reviewed medical documentation and supported radiology file maintenance for improved accuracy.
- Coordinated appointment reminders and patient communication, leading to a reduction in missed visits.
- Handled high-volume incoming calls, ensuring excellent patient service and clear communication.
- Collaborated with nursing and administrative teams to support daily clinical operations.
- Managed schedules and appointments, ensuring efficient use of executive time.
- Resolved customer inquiries promptly via telephone or email communication.
Site Scheduler / Operations Specialist
Embry Health
Phoenix
10.2020 - 02.2022
- Coordinated employee scheduling and shift coverage for multiple testing sites to optimize staffing.
- Processed timecard approvals and coordinated payroll to ensure timely employee compensation.
- Facilitated communication between operational teams to enhance workflow efficiency.
Phone Banker
Wells Fargo
Phoenix
02.2014 - 05.2020
- Facilitated account management and service requests, guiding customers through financial products.
- Provided efficient customer support for banking clients in fast-paced call center.
- Handled applications for credit cards, loans, and mortgage services, ensuring accuracy and compliance.
Patient Access Coordinator / Receptionist
Coastal Hematology and Oncology
12.2008 - 12.2013
- Managed front desk operations and multi-line phone systems to ensure seamless patient check-in and communication.
- Collected patient payments and handled point-of-service transactions to facilitate efficient billing processes.
- Scheduled procedures and verified insurance authorizations.
- Maintained patient records and coordinated communication with physicians to support accurate patient care and information flow.
Education
Associate of Arts - Dance
Glendale Community College
Glendale, AZAssociate of Arts -
Deer Valley High School
Glendale, AZSkills
- Radiology authorization
- Medical Authorizations
- Insurance verification
- Patient Scheduling
- Medical scheduling
- Appointment management
- Revenue Cycle Management/QuickBooks
- Healthcare Operations
- Microsoft Office
- Administrative support
- Administrative coordination
- Conflict Resolution
- Effective communication
- Conflict Resolution
Timeline
Operations Specialist / Radiology Authorizations
Sonoran Medical Centers
07.2022 - 12.2025
Site Scheduler / Operations Specialist
Embry Health
10.2020 - 02.2022
Phone Banker
Wells Fargo
02.2014 - 05.2020
Patient Access Coordinator / Receptionist
Coastal Hematology and Oncology
12.2008 - 12.2013
Associate of Arts - Dance
Glendale Community College
Associate of Arts -
Deer Valley High School