Melissa Henderson
Broken Arrow
Summary
Administrative Professional with 18+ years of healthcare operations experience in radiology scheduling, insurance authorizations, and patient coordination. Skilled in EMR systems, cross-team support, and insurance processes. Recognized for efficiency, accuracy, and client satisfaction through professional, timely resolution of patient and provider needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Radiology Authorizations & Scheduling Specialist
Urologic Specialists
02.2010 - 01.2020
- Managed medical records and secured insurance authorizations for radiology procedures.
- Led EMR transition, training staff and ensuring data accuracy.
- Maintained patient lists supporting 50+ providers across multiple hospitals.
- Built patient/provider trust by resolving scheduling and authorization issues promptly.
Procedures & Imaging Front Desk Coordinator
05.2006 - 02.2010
- Scheduled imaging and procedures, optimizing provider schedules.
- Processed payments and balanced daily collections with 100% accuracy.
- Delivered frontline support ensuring smooth operations and patient satisfaction.
Customer Service
10.2005 - 05.2006
- Coordinated patient intake, scheduling, and insurance verification.
- Collected payments and maintained financial records.
- Provided excellent service ensuring a positive patient experience.
Education
Dental Assisting & Radiology Certification -
Tulsa Vo-Tech
01.1989
Diploma - undefined
Broken Arrow High School
01.1988
Skills
- EMR Systems
- Insurance Portals
- Radiology Pre-Authorizations
- Imaging & Procedure Scheduling
- Patient Intake & Records
- Payment Processing
- Client Satisfaction
- Communication & Team Collaboration
Certification
Stone Insurance Course — Property & Casualty Insurance License (2016)
Timeline
Radiology Authorizations & Scheduling Specialist
Urologic Specialists
02.2010 - 01.2020
Procedures & Imaging Front Desk Coordinator
05.2006 - 02.2010
Customer Service
10.2005 - 05.2006
Diploma - undefined
Broken Arrow High School
Dental Assisting & Radiology Certification -
Tulsa Vo-Tech