Tahasia Washington
Summary
Over 15 years of experience, including a tenure as a Customer Service Representative. Demonstrated ability to solve customer challenges, build lasting relationships, and provide excellent service while seeking a role as a Customer Service Representative, bringing strong coordination skills and a commitment to improving operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Secured Assist
05.2025 - Current
- Assisted customers with inquiries and provided product information efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Foundever
12.2024 - 03.2025
- Responded to customer requests for tax services
- Developed highly empathetic client relationships
- Assisted customer with tax information
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Associate
ResultsCX
08.2023 - 08.2024
- Coordinate client transitions between facilities, ensuring a smooth and efficient process
- Contribute to team meetings with valuable insights, aiming to enhance operational efficiency
- Handle inbound calls for healthcare individuals within the senior citizen demographic, providing exceptional customer service.
- Transfer calls in triage
Home Health Care Aide
Red River Healthcare Inc
10.2013 - 08.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients by transporting to appointments
- Monitored patient conditions and communicated vital information to the healthcare team, enabling effective treatment planning and care delivery.
- Provided comprehensive support to patients with daily tasks, including meal preparation, and maintaining a tidy living environment, thereby contributing to their overall well-being.
Provider Assistant
Mays Plus
10.2012 - 12.2012
- Delivered comprehensive patient support, encompassing housekeeping, meal preparation, shopping, and errand duties, ensuring a comfortable and well-managed living environment.
- Provided a range of personal care services to patients, including bathing, dressing, and grooming, fostering dignity and enhancing overall well-being
- Prepare medications to patients as needed
Assistant Manager
TCIM Services/AT&T
12.2007 - 03.2012
- Set up customers AT&T service products
- Access customers account information for billing purposes
- Educated customers on payment processing and support policies and procedures.
- Providing personalized assistance answering queries about AT&T services
- Initiated a new service line for door-to-door agents, demonstrating adaptability and a commitment to continuous improvement in customer service delivery
Education
High School Diploma -
Paris High
Paris, TXSkills
- Door to Door processing
- Payment processing
- Billing procedures
- Service inquiries
- Problem resolution
- Claims processing
- Empathetic listening
- Microsoft Excel
- Call escalation
- Account updating
- Customer service
- Call center procedures
- Data entry
- Script adherence
- Typing proficiency
- Customer RMA management
- Email management
Certification
Dementia
Languages
3
Timeline
Customer Service Representative
Secured Assist
05.2025 - Current
Customer Service Representative
Foundever
12.2024 - 03.2025
Associate
ResultsCX
08.2023 - 08.2024
Home Health Care Aide
Red River Healthcare Inc
10.2013 - 08.2023
Provider Assistant
Mays Plus
10.2012 - 12.2012
Assistant Manager
TCIM Services/AT&T
12.2007 - 03.2012
High School Diploma -
Paris High
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