Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Tanauticah Jackson

Tanauticah Jackson

Jacksonville,FL

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DialAmerica
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Material Handler

Michael's Distribution Warehouse
03.2021 - 02.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Received and unpacked shipments and new equipment as directed.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
  • Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
  • Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.

US Navy

US Navy
01.2020 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Cashier

Walmart
03.2019 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.

Education

High school diploma -

Westside High School
Jacksonville, FL

Skills

  • Customer Service
  • Sales
  • Technical Support
  • Cash Handling
  • Order Entry
  • Live Chat
  • Computer Skills
  • Phone Etiquette
  • Retail Sales
  • Microsoft Excel
  • Communication Skills
  • Typing
  • Data Entry
  • Telemarketing
  • Research
  • Merchandising
  • Behavioral therapy
  • Door-to-door
  • Front desk
  • Administrative experience
  • Medical administrative support
  • Computer skills
  • Communication skills
  • Medical receptionist
  • Materials handling
  • Order picker
  • Order picking
  • Microsoft Office
  • Organizational skills
  • Inside sales

Certification

  • Child Development Associate Certification
  • Driver's License
  • Secret Clearance

Timeline

Material Handler

Michael's Distribution Warehouse
03.2021 - 02.2024

US Navy

US Navy
01.2020 - 05.2023

Cashier

Walmart
03.2019 - 04.2023

Customer Service Representative

DialAmerica

High school diploma -

Westside High School

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Tanauticah Jackson