Summary
Overview
Work History
Education
Skills
Timeline
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Robin Leigh

Saint Stephen,SC

Summary

Results-focused Coach offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

7
7
years of professional experience

Work History

Coach

DialAmerica
North Charleston, South Carolina
03.2022 - Current
  • Evaluated employee performance and coached to improve and maintain at least 0.50 SPH.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Team Leader

Chill N Grill Cafe
Moncks Corner, SC
05.2021 - 11.2021
  • Conducted training and mentored 100% of FOH team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.

Office Administrator

Berkeley Ford
Moncks Corner, SC
12.2019 - 06.2021
  • Performed clerical work by answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled cash drawer at start and end of each shift to $200, accounting for 100% of errors and resolving discrepancies.

Insurance Agent

Bankers Life & Casualty Co.
North Charleston, SC
12.2018 - 02.2021
  • Managed over 40 calls per day and maintained high standards of customer service by establishing relationships with clients and potential clients.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Quality Analyst

DialAmerica
North Charleston, SC
07.2017 - 01.2018
  • Multi-tasking between 2 systems to monitor inbound and outbound calls made by HomeServe employees to provide coaching feedback and pass or fail calls.
  • Established correct account status by starting, suspending and/or cancelling coverage.

Management Support

EGS/Alorica
North Charleston, South Carolina
10.2015 - 06.2017
  • Researched, calmed and rapidly resolved escalated client conflicts to prevent loss of key accounts.
  • Created system overrides to extend payment dates for 100% of customers affected by natural disaster.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
06.2017

Bachelor of Arts - English/Communications

Kean University
Union, New Jersey
05.2010

Skills

  • Product and Service Sales
  • Employee Coaching and Motivation
  • Client Satisfaction
  • Positive Reinforcement
  • Building Customized Solutions

Timeline

Coach

DialAmerica
03.2022 - Current

Team Leader

Chill N Grill Cafe
05.2021 - 11.2021

Office Administrator

Berkeley Ford
12.2019 - 06.2021

Insurance Agent

Bankers Life & Casualty Co.
12.2018 - 02.2021

Quality Analyst

DialAmerica
07.2017 - 01.2018

Management Support

EGS/Alorica
10.2015 - 06.2017

Master of Science - Psychology

Grand Canyon University

Bachelor of Arts - English/Communications

Kean University

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Robin Leigh