Ricardo Hernandez
El Paso,TX
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Single Agent Screen and Service Bench.
Overview
7
7
years of professional experience
Work History
Call Center Agent
DialAmerica
El Paso, TX
05.2020 - 05.2021
- Obtained client information by answering telephone calls.
- Fielded customer service inquiries and calls from customers throughout country.
- Resolved caller issues quickly and thoroughly.
- Handled and resolved customer complaints through Single Agent Screen and Service Bench for HomeServe Repair Management.
- Informed clients of policies and procedures.
- Cross-Trained to Handle Inbound Customer Service calls for HomeServe
- Handled Billing and account information for existing customers.
Intern
El Paso Public Library Sergio Troncoso Branch
El Paso, TX
04.2014 - 09.2014
- Restocked office supplies and retrieved files for staff.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
High School Diploma -
Americas High School
El Paso, TX05.2016
Some College (No Degree) - Creative Writing And Art Business
Santa Fe University Of Art And Design
Santa Fe, NMSkills
- Scheduling
- Professional Telephone Voice
- Customer Complaint Resolution
- Product Knowledge
- First Aid and CPR
- Swim instruction
- Lifeguard operations
Traditional Pueblo Potter
Trained in making and selling traditional Pueblo Pottery by hand, as well as the painting and interpretation of Pueblo artwork on pottery.
Timeline
Call Center Agent
DialAmerica
05.2020 - 05.2021
Intern
El Paso Public Library Sergio Troncoso Branch
04.2014 - 09.2014
High School Diploma -
Americas High School
Some College (No Degree) - Creative Writing And Art Business
Santa Fe University Of Art And Design
Similar Profiles
Cynthia RamirezCynthia Ramirez
BCBS Member Service Advocate at DialAmericaBCBS Member Service Advocate at DialAmerica
Robin LeighRobin Leigh
Coach at DialAmericaCoach at DialAmerica
Anissa StrongAnissa Strong
Customer Service Representative at DialAmericaCustomer Service Representative at DialAmerica
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members
Teandrea TateTeandrea Tate
Group Practice Manager (SHSS) at William Beaumont Army Medical CenterGroup Practice Manager (SHSS) at William Beaumont Army Medical Center