Taheerah Sutton

Managed client relationships, achieving 100% satisfaction in January/February and enhancing client retention.

• Coordinated account activities with cross-functional teams, facilitating efficient service delivery and strengthening collaboration.
• Created and escalated calls regarding unresolved issues, driving timely resolution and improving client support.
• Provided cost basis and date inquiries to assist clients in understanding their financial transactions.
• Collaborated with managers to promote Dollars and events.
• Advocated for employee satisfaction and engagement initiatives.
• Esat Advocate
• Presenting at Town Hall on Passport Program
• Purchased pumpkins for site for Pumpkin painting facilitator for the Year Up program Hosted 8 students planned and facilitated the event and awarded students. receive
• Promote and contributed and deliver 49 full backpacks for the Hopewell back to school drive
• Bronze Award for work my manager leadership

• Advocated for children's best interests in court proceedings, ensuring their voices were heard and needs addressed.
• Conducted home visits to evaluate living conditions and family dynamics, providing insights that informed case decisions.
• Collaborated with social workers and legal representatives to develop effective case strategies, enhancing support for children.
• Prepared detailed reports on child welfare for court review.