Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tahgria Roby

Jackson,MS

Summary

Detail-oriented customer support and technical troubleshooting professional with experience resolving account issues, processing information accurately, and working in fast-paced environments. Skilled in data entry, Microsoft Excel, and written communication. Seeking a remote non-phone role such as chat support, email support, data entry, or claims processing.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sitel
Saint Louis
04.2026 - Current
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Documented interactions in CRM systems for effective follow-up and record-keeping.
  • Collaborated with team members to improve service delivery processes.
  • Monitored customer feedback to identify areas for service improvement.
  • Adapted quickly to new tools and software for streamlined operations.

Material Handler

Minact Logistical
Canton, MS
06.2022 - 03.2026
  • Operated forklifts and pallet jacks to transport materials efficiently.
  • Loaded and unloaded shipments, ensuring accuracy in inventory management.
  • Maintained cleanliness and organization of work area to enhance safety standards.
  • Assisted with stock taking and inventory control to minimize discrepancies.
  • Collaborated with team members to streamline material handling processes.
  • Participated in training sessions to improve skills in material handling techniques.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.

Technician

Calsonic Kansei
Canton, MS
08.2017 - 06.2022
  • Conducted routine maintenance and troubleshooting on assembly line equipment.
  • Operated machinery in compliance with safety protocols and best practices.
  • Assisted in the assembly of automotive components, ensuring quality standards.
  • Collaborated with team members to streamline production processes and improve efficiency.
  • Trained new technicians on operational procedures and safety guidelines.

Education

High School Diploma -

McAdams High School
McAdams Ms

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Scheduling
  • Microsoft outlook
  • Call management

Languages

English
Professional Working

Timeline

Customer Service Representative

Sitel
04.2026 - Current

Material Handler

Minact Logistical
06.2022 - 03.2026

Technician

Calsonic Kansei
08.2017 - 06.2022

High School Diploma -

McAdams High School