Tahira Swati
League City,TX
Summary
Multilingual travel agent successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with a successful team. Personable and known for excellent communication skills.
Overview
32
32
years of professional experience
Work History
Travel Agent
Chase World Travel
Houston, Texas
09.2023 - 03.2025
- Developed customized travel itineraries based on client preferences and budgets.
- Managed booking systems to ensure accuracy and efficiency in reservations.
- Utilized various software programs such as Sabre Red 360 for ticketing purposes.
- Worked with software's such as Mondee to book tickets for interested clients.
Bookkeeper
Cullen Quick Mart
Houston, Texas
02.2018 - 06.2021
- Assisted with daily transaction recording and bookkeeping tasks.
- Processed vendor invoices and maintained payment records.
- Collaborated with team members to ensure accurate data entry.
- Ensured accuracy in all accounting entries and records.
Customer Service Agent
Southwest Airlines
Houston, Texas
08.2002 - 10.2011
- Coordinated with flight crews for smooth operations during delays.
- Provided information on flight schedules, services, and policies to travelers.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Communicated effectively with other departments to ensure the best customer experience possible.
Internship
Manhattan Passport
New York, New York
06.1997 - 08.1997
- Handled multi-line phone calls to ensure effective communication with clients.
Processed international faxes to facilitate timely correspondence.
Made phone reservations to secure accommodations for clients.
Updated files to maintain accurate and organized records.
Sent mail orders to fulfill client requests promptly.
Greeted clients at hotels to provide warm welcomes and initial assistance. - Organized and maintained client files for easy access and retrieval.
- Communicated with government agencies to verify application status.
- Identified needs of customers promptly and efficiently.
General Clerk
M & M Service Station
New York, New York
06.1993 - 05.1995
- Assisted passengers with check-in procedures and boarding processes.
- Resolved customer inquiries and complaints promptly and professionally.
- Utilized computer reservation systems such as Amadeus and Sabre for booking tickets and tracking reservations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Tourism And Travel Management
LaGuardia Community College
Long Island City, NY06-1999
Skills
- Travel itinerary planning
- Reservation management
- Ticketing software proficiency
- Client management systems
- Regulations compliance
- Customer relationship management
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Pashto
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Travel Agent
Chase World Travel
09.2023 - 03.2025
Bookkeeper
Cullen Quick Mart
02.2018 - 06.2021
Customer Service Agent
Southwest Airlines
08.2002 - 10.2011
Internship
Manhattan Passport
06.1997 - 08.1997
General Clerk
M & M Service Station
06.1993 - 05.1995
Associate of Applied Science - Tourism And Travel Management
LaGuardia Community College