Tahj Marsh-Hazelton
Willingboro,NJ
Summary
Agency Services Representative with extensive experience at State of New Jersey DHS, specializing in customer service and problem-solving. Demonstrated expertise in case management and resource coordination, leading to improved customer satisfaction ratings through efficient issue resolution. Proven ability to foster team collaboration to enhance service delivery outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agency Services Representative
State Of New Jersey DHS
Trenton, New Jersey
05.2023 - Current
- Facilitated client navigation of social services programs and resources.
- Answered inquiries on eligibility and application processes.
- Coordinated with departments to enhance client service delivery.
- Documented client interactions accurately in case management systems.
- Provided training to new staff on policies and procedures.
- Maintained knowledge of community resources and support services.
- Resolved client issues through collaboration with team members.
- Participated in team meetings to improve service delivery and operational efficiency.
Footwear Associate
Dick's Sporting Goods, Inc
Mount Laurel, New Jersey
10.2022 - Current
- Guided customers in selecting appropriate footwear for various sports activities.
- Maintained organized displays to ensure product availability and visual appeal.
- Processed transactions efficiently at point of sale, ensuring accuracy.
- Collaborated with team members to restock inventory on the sales floor.
- Conducted regular inventory checks to monitor stock levels and needs.
- Resolved customer complaints professionally while adhering to company policies.
- Educated customers on shoe care to promote longevity and satisfaction.
- Monitored inventory levels, alerting management when supplies were low.
Store Associate
Adidas
Cherry Hill, New Jersey
12.2019 - 10.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of merchandise for optimal presentation.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve daily operational goals and enhance service quality.
- Stocked shelves and replenished inventory to ensure product availability for shoppers.
- Answered customer inquiries and resolved issues in a friendly, professional manner.
- Supported promotional events by setting up displays and engaging effectively with customers.
- Participated in team meetings to discuss sales strategies and improve store operations.
Ride Operator
Six Flags Great Adventure
Jackson, NJ
06.2019 - 08.2019
- Ensured safety of guests by adhering to strict operational guidelines during ride operations.
- Conducted routine safety checks and monitored ride performance before operation.
- Managed guest boarding processes with a focus on customer service and positivity.
- Provided clear safety instructions to guests regarding ride features and protocols.
- Operated control panels and monitored audio-visual equipment throughout rides.
- Trained new employees on ride operations, emphasizing safety mechanisms and features.
- Collaborated with team members during peak times to maintain efficiency at attractions.
- Responded promptly to guest inquiries, enhancing overall experience and satisfaction.
Backroom Associate
Target
Delran, NJ
11.2018 - 01.2019
- Organized backroom merchandise to enhance storage efficiency and accessibility.
- Maintained cleanliness and organization of workspace to optimize productivity.
- Operated unloading equipment for timely processing of incoming shipments.
- Collaborated with coworkers to ensure prompt restocking of sales floor items.
- Inspected incoming shipments for quality assurance before stocking shelves.
- Executed inventory counts to maintain accurate stock levels in the backroom.
- Utilized handheld devices to track merchandise and update inventory records.
- Trained new associates on inventory procedures and safety protocols.
Education
Associate of Science - Business Administration
Rowan College At Burlington County
Mount Laurel, NJ05-2025
High School Diploma -
Burlington County Institute of Technology
Westampton, NJ06-2020
Skills
- Customer service and support
- Problem solving
- Team collaboration
- Case management
- Data entry
- Resource coordination
Affiliations
- Basketball
- Politics
- History
Certification
- Business Technology Career Certificate (SPC.BTC)
Timeline
Agency Services Representative
State Of New Jersey DHS
05.2023 - Current
Footwear Associate
Dick's Sporting Goods, Inc
10.2022 - Current
Store Associate
Adidas
12.2019 - 10.2022
Ride Operator
Six Flags Great Adventure
06.2019 - 08.2019
Backroom Associate
Target
11.2018 - 01.2019
Associate of Science - Business Administration
Rowan College At Burlington County
High School Diploma -
Burlington County Institute of Technology
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