Tahjah Hughes
Indianapolis,IN
Summary
Achievements include improving employee performance and reducing problems with safety through training programs. Adept at coordinating multiple departments into training courses. Analytical and detail-oriented nature with excellent problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Dispatch Specialist
UPS
08.2023 - Current
- Coordinated with field units to ensure accurate delivery of information and timely responses to incidents.
- Managed a high volume of incoming calls.
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
- Reduced response times for emergency calls by improving dispatch protocols and procedures.
- Collaborated effectively with supervisors and managers to address escalated customer concerns or logistical challenges as they arose.
Training Supervisor
UPS
02.2022 - 08.2023
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Assessed new employee skills and strengths to provide customized training.
Eligibility Specialist
DFR
05.2020 - 02.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Education
Associate of Arts - Business Administration
IUPUI
Indianapolis03.2023
Skills
- Vehicle tracking
- Route Planning
- Incident Reporting
- Scheduling proficiency
- Prioritizing calls
- Decision-Making
- Dispatch Recordkeeping
- Microsoft Office
- Data Entry
- Records Maintenance
- Closing tickets
- Performance Assessments
Graphic design
Graphic designing as a hobby!
Timeline
Dispatch Specialist
UPS
08.2023 - Current
Training Supervisor
UPS
02.2022 - 08.2023
Eligibility Specialist
DFR
05.2020 - 02.2022
Associate of Arts - Business Administration
IUPUI
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