Tahlia Davis
Baltimore,MD
Summary
Proven leader in guest services at Artemis, adept in enhancing guest satisfaction and optimizing revenue through effective team management and upselling strategies. Skilled in property management software and exceptional communication, consistently resolving issues to maintain high satisfaction levels. Achieved notable improvements in room occupancy and guest experience.
Overview
1
1
year of professional experience
Work History
Lead Guest Service Associate
Artemis
Pikesville, MD
08.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Utilized property management software proficiently, ensuring the accuracy of booking details and guest information.
- Participated in regular team meetings focused on continuous improvement initiatives within the department.
- Liaised with local vendors to provide guests with recommendations for dining and entertainment options nearby.
- Managed reservations accurately to optimize room occupancy and revenue generation.
- Audited billing transactions before checkout, confirming accuracy and addressing discrepancies promptly if found.
- Implemented upselling strategies during busy periods, maximizing revenue opportunities for the property.
- Handled guest complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
- Fostered a welcoming atmosphere, greeting guests warmly upon arrival and offering assistance throughout their stay.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
- Monitored inventory of supplies at the front desk area, replenishing items as necessary to maintain functionality.
Education
No Degree - Nursing
Salisbury University
Salisbury, MD05.2027
High School Diploma -
Arundel High School
Gambrills, MD06.2022
Skills
- Exceptional communication
- Team Management
- Guest Relations
- Task Delegation
- Policy Enforcement
- Customer Service
- Brand representation
- Computer Skills
- Detail Oriented
- Flexible Schedule
- Data Entry
- Data entry proficiency
Content Creator
As a 20-year-old content creator, I am passionate about sharing my creativity and thoughts with the world through digital media. I use platforms like YouTube, Instagram, and TikTok to create videos and posts that reflect my interests and personality. Whether it's fashion, beauty, lifestyle tips, or sharing my experiences, I aim to entertain, inspire, and connect with my audience. Collaborating with brands and engaging with my followers are important aspects of my journey as I strive to grow my online presence and make a positive impact through my content.
Timeline
Lead Guest Service Associate
Artemis
08.2023 - Current
No Degree - Nursing
Salisbury University
High School Diploma -
Arundel High School