jazmine meza
Burbank,CA
Summary
Dynamic individual with hands-on experience in leading a team and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Lead Guest Service Associate
European Wax Center
Studio City, CA
08.2022 - Current
- Utilized software proficiently, ensuring the accuracy of booking details and guest information.
- Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
- Audited billing transactions before checkout, confirming accuracy and addressing discrepancies promptly if found.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Monitored inventory and organization of supplies replenishing items as necessary to maintain functionality.
- Participated in regular team meetings focused on continuous improvement initiatives within the department.
- Managed and organized employees schedules.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Calculated and distributed daily goals for all employees.
- Consistently met or exceeded monthly sales goals resulting in recognition as top performer 7 months in a row.
Office Assistant
Dr. K Plastic Surgery
Beverly Hills, CA
06.2021 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Criminal Justice
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
John Burroughs High School
Burbank, CA05-2022
Skills
- Exceptional communication
- Team management
- Guest relations
- Task delegation
- Policy enforcement
- Strong leadership
- Computer skills
- Verbal and written communication
- Effective multitasking
- Proficient in bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Lead Guest Service Associate
European Wax Center
08.2022 - Current
Office Assistant
Dr. K Plastic Surgery
06.2021 - 08.2021
Criminal Justice
Los Angeles Valley College
High School Diploma -
John Burroughs High School