Ivette Rea Soto
Painesville,OH
Summary
Proven leader and detail-oriented professional with a track record of enhancing guest satisfaction and streamlining inventory. Excelled in team management and exceptional communication, driving revenue growth and fostering strong stakeholder relationships. Skilled in computer applications and customer service, consistently achieving and surpassing production quotas.
Overview
4
4
years of professional experience
Work History
Lead Guest Service Associate
European Wax Center
08.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented upselling strategies during busy periods, maximizing revenue opportunities for the center.
- Maintained accurate records of guest preferences, enabling tailored services for an enhanced experience.
- Fostered a welcoming atmosphere, greeting guests warmly upon arrival and offering assistance throughout their stay.
- Participated in regular team meetings focused on continuous improvement initiatives within the department.
Assembly Line Worker
STERIS
01.2024 - 08.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Associate
Amazon Warehouse
08.2020 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
High School Diploma -
Thomas W Harvey High School
Painesville 05-2016
Skills
- Exceptional communication
- Team management
- Guest relations
- Task delegation
- Customer service
- Computer skills
- Detail-oriented
- Guest accommodations
- Complaint handling
- Payment processing
- Issue resolution
- Inventory monitoring
- Product sales
Languages
Spanish
Native or Bilingual
Timeline
Lead Guest Service Associate
European Wax Center
08.2024 - Current
Assembly Line Worker
STERIS
01.2024 - 08.2024
Associate
Amazon Warehouse
08.2020 - 01.2024
High School Diploma -
Thomas W Harvey High School
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