Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Tahlia Gomez

Tahlia Gomez

Manor,TX

Summary

Organized and multi-faceted professional experienced in assisting with daily office needs and managing general administrative activities. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Coordinator

Express Employment Professionals
02.2024 - Current
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Office Administrator

South Florida ENT
01.2023 - Current
  • Organized and maintained filing systems, including electronic databases and records.
  • Medical softwares: Phresia, Allscript and IDX
  • Check in for 7 physicians, daily volume of aprox 100-130 patients.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.

Care Coordinator

Gastromed
03.2022 - 01.2023
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Explained policies, procedures and services to patients.
  • Successfully greeted visitors and responded to telephone and in-person requests for information.
  • Informed patients of financial responsibilities prior to rendering services.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Checked patients in and out for appointments and collected co-payments.

Receptionist

K & E Transport
09.2019 - 10.2021
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Keep in touch with customers via phone calls.
  • Load company trucks with merchandise.

Home Health Aide

All Around Home Health Agency
08.2019 - 03.2020
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Documented care provided and submitted notes to supervisor.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Sales Associate

Burlington
07.2017 - 08.2019
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Used technology resources to assist customers in locating and selecting items.

Education

Associate of Science - Dental Hygiene

Miami Dade Interamerican Campus
Miami

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
07.2018

Skills

  • Multidisciplinary Team Collaboration
  • Progress Monitoring
  • Verbal and Written Communication
  • Front Desk Operations
  • Referral Verification
  • HIPAA Compliance
  • Data Entry and Database Software
  • Microsoft Office Suite
  • Attention to Detail
  • Medical Softwares: eClinical Works 11, Phresia, Allscript and IDX
  • Bilingual
  • Team-work Enviroment
  • Customer Engagement
  • Workforce Management
  • Telephone Reception
  • Scheduling
  • Cash Flow
  • Problem Solving
  • Multitasking and Organization
  • Documentation and Reporting
  • Courteous and Professional
  • Insurance Verification
  • Phone and Email Etiquette
  • CPR Certified
  • Data Entry Software
  • File Organization
  • Scanning and Copying

Certification

  • Home Health Aide (HHA)
  • CPR and First Aid

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Front Office Coordinator

Express Employment Professionals
02.2024 - Current

Office Administrator

South Florida ENT
01.2023 - Current

Care Coordinator

Gastromed
03.2022 - 01.2023

Receptionist

K & E Transport
09.2019 - 10.2021

Home Health Aide

All Around Home Health Agency
08.2019 - 03.2020

Sales Associate

Burlington
07.2017 - 08.2019

Associate of Science - Dental Hygiene

Miami Dade Interamerican Campus

High School Diploma -

Coral Gables Senior High School

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Tahlia Gomez