Tahlibah Parker
Stone Mountain,GA
Summary
Results-driven Business Administration graduate with 5+ years of experience in customer service, data entry and conflict resolution. Proven ability to manage sensitive information, supply daily operations and deliver high quality client experiences. Strong communicator with excellent organizational skills, seeking to transition into a Human Resources or administrative role to contribute to team success and business growth.
Overview
7
7
years of professional experience
Work History
Intake Representative (Remote)
EviCore Healthcare formerly Care Core National
Atlanta, GA
11.2024 - Current
- Resolved high-volume customer inquiries and complaints, improving client satisfaction and retention
- Maintained accurate records and entered data into internal systems with high attention to detail
- Handled confidential customer information in compliance with company policies
- Managed multiple cases simultaneously in a fast-paced, deadline-driven environment
Unarmed Security Officer
Securitas Security Services
Atlanta, GA
08.2023 - 10.2024
- Monitored and enforced company policies and security procedures
- Verified employee credentials and maintained access control records
- Responded to workplace incidents and de-escalated conflicts professionally
- Conducted routine compliance checks to ensure safety standards were met
Hostess/Server/Cashier
Juicy Crab
Atlanta, GA
09.2019 - 12.2020
- Part-time job
- Trained or assisted new employees
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
BBA - Businesses Administration And Management
Savannah State University
Savannah, GA05.2025
Associate of Arts -
Savannah State University
Savannah, GA12.2022
High School Diploma -
Carver High School
Atlanta, GA05.2020
Skills
- Employee Relations Support
- Onboarding & Offboarding Assistance
- Data Entry & Record Management
- Confidential Information Handling
- Conflict Resolution
- Customer & Client Relations
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Coordination
- Compliance & Policy Adherence
Tools
- Microsoft Excel
- Google Docs / Sheets
- CRM systems
- Scheduling systems
Timeline
Intake Representative (Remote)
EviCore Healthcare formerly Care Core National
11.2024 - Current
Unarmed Security Officer
Securitas Security Services
08.2023 - 10.2024
Hostess/Server/Cashier
Juicy Crab
09.2019 - 12.2020
BBA - Businesses Administration And Management
Savannah State University
Associate of Arts -
Savannah State University
High School Diploma -
Carver High School