Tahmida Nashita
Fresno Breakfast House
ROSENBERG,TX
7
years of professional experience
Dedicated and adaptable professional skilled in handling high-pressure situations. Known for effective communication and first aid training, proven ability to collaborate effectively with team members and adapt to changing environments, consistently optimizing operations and ensuring a positive atmosphere and guest experience.
Work History
Host
2 Years 7 Months- Facilitated feedback collection from guests to identify areas for service improvement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Manager
5 Years 6 Months- Analyzed market trends to inform strategic planning and resource allocation decisions.
- Oversaw budget management, optimizing resources while meeting financial targets.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Key Holder
2 Years- Managed inventory by tracking stock levels and ordering supplies.
- Processed sales transactions accurately while handling cash management responsibilities.
- Maintained compliance with company policies, ensuring a safe and secure environment for staff and customers.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Acting Assistant Manager
1 Year 7 Months- Mentored new employees, fostering a collaborative environment and improving retention rates.
- Managed vendor relationships, ensuring timely delivery of products and compliance with quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Human Biology
CNA (Certified Nursing Assistant) - Human Biology
CPR - Human Biology
BLS (Basic Life Support) - Human Biology
Skills
Hospitality and accommodation
Customer service
Team collaboration
Effective time management
Conflict resolution
First aid certification
Multilingual communication (Bangla
Indian
Pakistani
English)
Guest relations
Timeline
Host
Fresno Breakfast House
01.2023 - 08.2025Read More
Key Holder
Daniels Jewelrs
01.2020 - 01.2022Read More
Acting Assistant Manager
Samuels Jewelers
06.2018 - 01.2020Read More
Manager
Cellaxs
02.2018 - 08.2023Read More
University of Houston
Bachelor of Science from Human Biology
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CNA Training Institute
CNA (Certified Nursing Assistant) from Human Biology
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CNA Training Institute
CPR from Human Biology
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CNA Training Institute
BLS (Basic Life Support) from Human Biology
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