Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tahnia Brown

The Bronx,NY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient and knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

Shake Shack
New York, NY
01.2020 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
  • Kept employees operating productively and working on task to meet business and customer needs
  • Improved overall team performance by effectively delegating tasks and providing clear instructions
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture

Sanitation Worker

Department Of Sanitation
The Bronx, NY
08.2018 - 12.2018
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces
  • Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes
  • Uphold high standards of cleanliness in public recreation areas, making them more inviting to community

Cashier

Bed Bath & Beyond
New York, NY
05.2013 - 05.2014
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Stocked, tagged and displayed merchandise as required
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility

Education

High School Diploma - Business

Foundations Academy
Brooklyn

Skills

  • Cash Handling
  • Decision-Making
  • Employee Training
  • Customer service focus
  • Accurate money handling
  • Workplace Safety
  • Opening and closing procedures
  • Staff Development
  • Team Development
  • Energetic and Enthusiastic
  • Punctual and Reliable

Certification

Food Handlers License

Timeline

Shift Manager

Shake Shack
01.2020 - 07.2024

Sanitation Worker

Department Of Sanitation
08.2018 - 12.2018

Cashier

Bed Bath & Beyond
05.2013 - 05.2014

High School Diploma - Business

Foundations Academy
Tahnia Brown