TAHNIA BUTTON
Sales associate
Springville,NY
Summary
I worked in customer service and debt collections for years and felt bad about having to connect debt, especially from people who couldn't pay it back. It was a stressful environment for me so I switched to retail. I thoroughly enjoy engaging with customers and an very friendly, plus I prefer retail to an office job.
Overview
6
6
years of professional experience
Work History
Sales Associate
Country Fair
Springville, NY
01.2018 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Debt Collector Agent
Pioneer Credit Recovery
Arcade, NY
09.2016 - 10.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Advised customers of alternative actions and strategies for debt repayment.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Foreign Languages And Literatures
University At Buffalo
Amherst, NySkills
- Self-Checkout Assistance
- Sales Expertise
- Time Management
- Sales Trends
- Store Opening and Closing
- Product Recommendations
- Cash Handling
- Upselling Techniques
- Order Processing
- Verbal and Written Communication
- Teamwork and Collaboration
- Sales Goal Attainment
- Customer Service
- Policy and Procedure Adherence
- Stocking and Receiving
- Customer Needs Assessment
- Persuasive Selling
- Promotional Sales Events
- Effective Selling Techniques
- Sales Principles
- Speaking Clearly
- Cash Register Operations
- Credit and Cash Transactions
- Recognition of Security Risks
- Sales Leadership
- Suggestive Selling
- Retail Knowledge
- Sales Communications
- Answering Customer Questions
- Retail Store Operations
- Customer Understanding
- Merchandising
Timeline
Sales Associate
Country Fair
01.2018 - Current
Debt Collector Agent
Pioneer Credit Recovery
09.2016 - 10.2017
Foreign Languages And Literatures
University At Buffalo