Tahnya A. Lingley
Humana
Centralia,WA
1
Certification
22
Years of experience
Results-driven professional skilled in building client relationships and delivering analytical solutions. Strong problem-solving abilities complement effective prioritization and task management. Demonstrated reliability and integrity across diverse roles in sales, retail, and finance.
Work History
Licensed Healthcare Agent
2 Years 2 Months- Coordinated in-home and phone appointments for client needs evaluation and provision of tailored healthcare solutions.
- Assisted with Medicare benefits to improve understanding and enable access to required services.
- coordinated sales events and seminars promoting products and services to potential customers, boosting engagement.
- Performed research to uncover market trends, enabling improved sales strategy development.
- built referral pipelines for continuous client referrals within community and with businesses through networking skills.
- Performed comprehensive needs analysis to collect information supporting appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to address inquiries and review insurance options.
Inbound Customer Service and Providers Services
4 Years 5 Months- Guided members through Medicare benefits inquiries, improving understanding of their coverage options.
- Supported providers in resolving claim status and eligibility issues, facilitating smoother claims processing.
- Executed data entry for accurate maintenance of customer records, improving access to historical data for service inquiries.
Financial Customer Support Specialist
1 Year 8 Months- Resolved billing and lease agreement issues, clarifying terms and fostering customer satisfaction.
- Guided customers in navigating website features, improving user experience and accessibility.
- Prepared and filed titles and leasing documents, ensuring efficient transactions for customers and agents.
Customer Account Support Specialist
2 Years 10 Months- Resolved diverse customer issues through technical troubleshooting, achieving first call resolution.
- Trained in quality assurance to ensure friendly, efficient first call resolution.
- Guided customers through website navigation and provided support, improving user experience.
- Managed account updates and maintenance for customers, improving overall account satisfaction.
Education
High School Diploma
Skills
Medicare benefits
Health enrollment services
Eligibility verification
Member services
Sales presentations
Client consultations
Sales strategies
Customer relationship management
Certification
- Health Insurance License
Timeline
Licensed Healthcare Agent
Humana
02.2024 - 04.2026Read More
Inbound Customer Service and Providers Services
SoundPath Health Catholic Health Initiatives
10.2014 - 03.2019Read More
Financial Customer Support Specialist
Irwin Commercial Finance
02.2007 - 10.2008Read More
Customer Account Support Specialist
Sharebuilder Securities
12.2003 - 10.2006Read More
Truman
High School Diploma
Read More