Tahreem Shahid
Skokie,IL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at District 73.5. Skilled in strategic planning and staff development, adept at fostering team leadership and achieving goals. Improved customer satisfaction scores significantly through innovative service protocols. Expert in logistics management and employee motivation, driving positive outcomes and organizational growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
28
28
years of professional experience
Work History
Teacher's Assistant
District 73.5
08.2023 - 06.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Help
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Encouraged critical thinking through use of problem-solving activities in classroom.
- Managed classroom behavior, creating conducive environment for learning.
- Enhanced student engagement by creating interactive learning activities.
- Assisted in development of individualized education plans to meet diverse learning needs.
- Assisted students in understanding difficult concepts, leading to improved test scores.
- Supported classroom activities, tutoring, and reviewing work.
Manager of Operations
Self Employed
08.2018 - 03.2020
- Recruited and hired talented professionals with drive and dynamic skills success within organization.
- Directed day-to-day operations by spearheading implementation of short-term strategies to achieve business plan and profitability goals.
- Took care of costumers problem escalated by other staff members.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Coordinator/Community Organizer
Skokie School District 73 1/2
08.2014 - 03.2016
- Established connections with ELL families to encourage active participations school.
- Provided guidance and support to newcomer families to acclimatize to the school environment.
- Provided help with registrations and screening.
- Collaborated with cross-functional teams to plan daily activities and operation to meet targets.
- Collected and organized documents and supplies.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Parent Mentor Coordinator
Niles Township ELL Parent Center
09.2013 - 02.2016
- Maintained safe ,educational environment for students and free play Hme.
- Provided training sessions for fellow Parent Mentors on effective communication techniques and conflict resolution strategies within educational settings.
- Evaluated program effectiveness by collecting feedback from participating parents and making recommendations for improvement where necessary.
- Designed comprehensive resource guides covering topics such as study habits, mental health support, and college preparation tips for distribution among families served.
- Developed tailored strategies for individual families to address specific academic and behavioral challenges.
- Established trust with parents through consistent communication, leading to improved student support at home.
- Managed cases efficiently by maintaining accurate records of parent interactions, progress reports, and action plans.
- Empowered parents by providing resources and guidance on navigating the education system effectively.
- Contributed to a positive school climate through active engagement in faculty meetings, professional development workshops, and committee memberships.
- Advocated on behalf of families during meetings with school personnel to ensure their voices were heard and considered in decision-making processes.
- Mentored new Parent Mentors by sharing best practices and providing ongoing support to ensure their success in the role.
- Promoted parental involvement in school activities, resulting in increased participation from diverse family backgrounds.
- Assisted families in establishing routines that supported regular attendance at school functions, enhancing overall student engagement.
- Enhanced parent understanding of school policies by conducting informative workshops and seminars.
- Collaborated with teachers and administrators to facilitate appropriate interventions for struggling students.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Manager
Sears
06.2010 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Maintained high-quality standards with regular employee training and performance evaluations.
Costumer Service Rep
Carson Pirie Scott
05.2004 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Teller Supervisor/Lead Teller
Bank of America
03.1999 - 12.2002
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Enhanced customer loyalty by developing rewards program for frequent clients, leading to increased transaction volumes.
- Improved transaction processing speed with introduction of new financial software, enhancing customer experience.
- Boosted team morale with regular performance feedback and recognition programs, leading to increased productivity.
- Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
- Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Reduced transaction errors, meticulously adhering to compliance and verification protocols.
Manager
GNC Live Well
06.1996 - 11.1997
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Accomplished multiple tasks within established timeframes.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Business Analyst Certificate
Agile Tech Institute
Remote10.2022
Bachelor of Science - Microbiology
University of Karachi Pakistan
Karachi Pakistan08.1995
Skills
- Goal Oriented
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Strategic Planning
- Goal Setting
- Inventory Management
- Schedule Management
- Operations Oversight
- Employee Motivation
- Staff Development
Languages
English
Native or Bilingual
Hindi
Full Professional
Urdu
Native or Bilingual
Additional Information
VOLUNTER EXPIERIENCE
leader of America and Karachi's Women Wing (Pakistan Club and Karachi Club )
- Directed charitable efforts through the developments of community and national fund-raising programs.
- Conducted motivational speeches and events to increase moral among members of organization.
Timeline
Teacher's Assistant
District 73.5
08.2023 - 06.2024
Manager of Operations
Self Employed
08.2018 - 03.2020
Coordinator/Community Organizer
Skokie School District 73 1/2
08.2014 - 03.2016
Parent Mentor Coordinator
Niles Township ELL Parent Center
09.2013 - 02.2016
Assistant Manager
Sears
06.2010 - 04.2012
Costumer Service Rep
Carson Pirie Scott
05.2004 - 08.2007
Teller Supervisor/Lead Teller
Bank of America
03.1999 - 12.2002
Manager
GNC Live Well
06.1996 - 11.1997
Business Analyst Certificate
Agile Tech Institute
Bachelor of Science - Microbiology
University of Karachi Pakistan
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