Tahtianna Edwards

● Educated patients on dietary guidelines and enteral feeding basics.

● Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.

• Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times for patients.
• Processed diet orders and ensured accurate patient information for dietitians. Coordinated meal tray delivery and retrieval to ensure efficient food service operations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

● Maintained store cleanliness and operational efficiency.

• ●Collaborated with management to develop strategies for upselling and cross-selling products effectively. Facilitated accurate financial exchanges by adhering to established cash handling protocols.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
• Developed and delivered comprehensive training programs to enhance team performance in sales and customer service.
• Implemented promotional displays to increase product visibility and drive sales growth.
• Enhanced customer satisfaction through effective communication and problem-solving techniques

• Responded to customer inquiries via phone, email, and chat.
• Resolved complaints while maintaining high customer satisfaction.
• Processed orders and maintained detailed account records.
• Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
• Analyzed customer feedback to identify areas for process improvement and increased service effectiveness.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. ● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

• Provided direct patient care, including bathing, feeding, and mobility support
• Monitored patient conditions and reported changes to nursing staff for timely intervention.
• Assisted nursing staff in monitoring vital signs and documenting patient information
• Documented patient information and care activities in electronic health records to ensure accurate and up-to-date patient information.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Conducted regular inventory checks on medical supplies to ensure availability