Tahzhane Rankin
The Bronx,NY
Summary
Dedicated and highly organized professional with history of meeting company goals utilizing consistent and organized work under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
3
3
years of professional experience
Work History
Front Desk Agent
European Wax Center
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
Sales Associate
Burlington
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Live-Out Nanny
Sonia Cisse
04.2021 - 01.2023
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
Education
No Degree - Nursing
SUNY Morrisville
80 Eaton St05.2027
High School Diploma -
47 The American Sign Language
223 E 23rd St, New York, NY 1001006.2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Activity Planning
- Meal Preparation
- Outdoor activities
- Arts and crafts
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Listening Skills
- Multi-tasking strength
Timeline
Front Desk Agent
European Wax Center
02.2024 - Current
Sales Associate
Burlington
01.2023 - 05.2023
Live-Out Nanny
Sonia Cisse
04.2021 - 01.2023
No Degree - Nursing
SUNY Morrisville
High School Diploma -
47 The American Sign Language
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