Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Tobias Infante

Houston,TX

Summary

Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Geek PC Repair
Houston, TX
01.2018 - 05.2023
  • Resolved escalated issues as subject matter expert across diverse technical challenges.
  • Assisted customers in troubleshooting service and functionality issues effectively.
  • Monitored operational systems, executing commands to identify and rectify problems.
  • Built and maintained internal knowledge bases to enhance feedback and performance data.
  • Documented tickets and support interactions for future reference in knowledge base.
  • Advised customers on product selection based on needs, intended use, and budget.
  • Provided comprehensive support for networking protocols, including Wi-Fi, cellular, and bluetooth.
  • Active Directory 2016 (create, disable and modify all types of accounts.)
  • Exchange 2016 (account creations, user, shared and email groups)

PC Repair Technician

AV PC Repair
Lancaster, CA
10.2013 - 12.2017
  • Linked computers to network and peripheral equipment for streamlined operations.
  • Oversaw equipment inventory to ensure availability of replacement parts and consumables.
  • Refurbished PC systems and peripherals, including monitors, networking gear, and printers.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
  • Utilized diagnostic tools to identify hardware failures and replace faulty components.
  • Decommissioned outdated equipment, coordinating with recyclers for proper disposal.
  • Imaged and prepared new computers for seamless integration into company networks.

Education

Bachelor of Science - Computer Science

California State University - Northridge
Long Beach, CA
05-2008

Skills

Desktop technician

  • Troubleshooting issues that occur in applications or hardware
  • Installing or removing computer hardware and additional components
  • Setting up computer configuration for new or old computers
  • Configuring computers to domain controllers
  • Reimaging hard drives
  • Installing or replacing RAM
  • Installing Microsoft Office applications or 32 or 64 bit operating systems
  • Windows Office 2003, 2007, 2010, 2013

Certification

  • Total: CompTIA A+ Core 1 (220-1101) Course + Exam
  • Total: CompTIA A+ Core 1 (220-1102) Course + Exam
  • Active Directory & Group Policy Lab Course + Exam
  • Exchange Server 2016 Course + Exam

Affiliations

  • Volunteered to help the victims who were affected by the aftermath of 2020 California wildfires.

References

References available upon request.

Timeline

IT Technical Support Specialist

Geek PC Repair
01.2018 - 05.2023

PC Repair Technician

AV PC Repair
10.2013 - 12.2017

Bachelor of Science - Computer Science

California State University - Northridge

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