Summary
Overview
Work History
Education
Skills
Timeline
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Shardae Franklin

Houston,TX

Summary

Highly accomplished Senior Manager with exceptional leadership skills and a strong problem-solving ability. Proficient in project management, budgeting, and team leadership. Proven track record of leading large teams and improving operational efficiency. Strong analytical and problem-solving skills to identify and address issues proactively, ensuring a smooth customer experience and driving customer success.

Overview

15
15
years of professional experience

Work History

Senior Property Manager

Quarterra Group
Houston, TX
10.2018 - Current
  • Managed all operations of new development high-rise building of 403 units through construction to stabilization.
  • Successfully achieved stabilization of a new development mid-rise building with 383 units in less than 12 months.
  • Deliver annual budget and monthly financial variance reports for corrective action planning.
  • Oversaw on-site projects through timely inquiry response, event coordination and on-site support.
  • Analyzed market data to identify prospective development sites.

Regional Operations Manager

Cypress Point Management Company
Houston, TX
07.2016 - 10.2018
  • Provided onboarding and training to onsite teams to ensure successful product adoption to Entrata from Realpage.
  • Provide day-to-day training user training for property systems. Develop communications to associates as needed to communicate new-release items that may impact their usage of the programs.
  • Analyzed data to identify trends, issues, and opportunities for improvement.
  • Conducted regular check-ins with onsite teams to ensure their needs were met.

Operations Manager

Karya Property Management
Houston, TX
01.2015 - 07.2016
  • Designed and developed comprehensive training programs tailored to meet the specific needs of various teams within the organization.
  • Provided subject-matter expertise, strategic planning, instructional design, and facilitation on new and existing business applications.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Lead live training and troubleshooting sessions for on-site users.

Property Manager

Steadfast Management Company
Houston, TX
10.2013 - 01.2015
  • Oversaw leasing operations for leasing office of 1326 unit property.
  • Increased occupancy through dynamic marketing initiatives.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Trained staff on compliance, policies and procedures to maximize success.

Assistant Property Manager

Adara Communities
Humble, TX
06.2012 - 10.2013
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Used communication, negotiation and problem-solving skills to settle disputes.

Leasing Professional

Alpha-Barnes Real Estate Services
Humble, TX
01.2009 - 06.2012
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

Education

High School Diploma -

Westfield High School
Houston, TX
05.2007

Skills

  • Client Relationship Management
  • Project Management
  • Problem Solving
  • Customer Advocacy
  • Data Analysis
  • Financial Acumen
  • Strategic Thinking
  • Systems Implementation

Timeline

Senior Property Manager

Quarterra Group
10.2018 - Current

Regional Operations Manager

Cypress Point Management Company
07.2016 - 10.2018

Operations Manager

Karya Property Management
01.2015 - 07.2016

Property Manager

Steadfast Management Company
10.2013 - 01.2015

Assistant Property Manager

Adara Communities
06.2012 - 10.2013

Leasing Professional

Alpha-Barnes Real Estate Services
01.2009 - 06.2012

High School Diploma -

Westfield High School

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Shardae Franklin