Taiana Tuifua
HEMET,CA
Summary
Customer Service Professional experienced in managing high volumes of inbound calls and fostering positive customer relationships. Delivered exceptional service through effective communication and problem-solving skills. Focused on enhancing customer satisfaction and driving positive business outcomes.
Overview
8
8
years of professional experience
Work History
Caregiver
Private family
Hemet, California
01.2026 - 03.2026
- Managed medication schedules and ensured timely administration.
- Assisted clients with daily activities and personal care needs.
- Maintained a clean and safe living environment for clients.
- Prepared nutritious meals according to dietary requirements and preferences.
- Communicated effectively with family members regarding client well-being.
Customer Service Representative
All American Service Tree
Lakewood, CA
01.2022 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer complaints, providing timely resolutions and support.
- Assisted customers with inquiries regarding tree care services and scheduling.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer accounts and maintained accurate service records in the database.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Student
BYUH
La'ie, Hawaii
11.2017 - 02.2021
- Coordinated study groups and facilitated peer tutoring sessions for fellow students.
- Collaborated with classmates on group assignments, enhancing teamwork and communication skills.
- Conducted research for projects, utilizing library resources and academic databases.
- Participated in campus events, promoting student engagement and community involvement.
Education
Saineha High School
Tonga , NASome College (No Degree) - Accounting
BYU Hawaii
La'ie, HISkills
- Service scheduling
- Effective communication
- Complaint resolution
- Active listening
- Problem solving
- Time management
- Adaptability to change
Timeline
Caregiver
Private family
01.2026 - 03.2026
Customer Service Representative
All American Service Tree
01.2022 - 12.2024
Student
BYUH
11.2017 - 02.2021
Saineha High School
Some College (No Degree) - Accounting
BYU Hawaii