Taiesha Robinson

Provide leadership and operational oversight for patient access, scheduling, registration, revenue cycle, and clinical operations within a hospital-based practice.

• Lead multidisciplinary staff while promoting a culture of accountability, service

excellence, employee engagement, and patient-centered care.

• Partner with finance, coding, billing, revenue integrity, and clinical leadership to

improve charge capture, reduce claim denials, and strengthen reimbursement

performance.

• Utilize Epic, Dentrix Enterprise, GNAV Pro, and reporting platforms to monitor KPIs,

registration accuracy, work queues, collection performance, and operational metrics.

• Develop monthly and quarterly executive reports highlighting financial performance,

operational outcomes, productivity, and quality indicators.

• Lead process improvement initiatives utilizing CQI principles to enhance patient

satisfaction, workflow efficiency, and revenue cycle effectiveness.

• Support charge reconciliation, documentation review, compliance monitoring, and

revenue integrity initiatives to improve revenue capture.

• Collaborate with patients and staff to improve communication, financial counseling,

access to care, and service recovery efforts.

• Manage departmental budget exceeding $500,000+ and proactively monitor labor

utilization, productivity, and operational expenses.

• Recruit, onboard, coach, and evaluate staff while supporting competency development,

annual education, performance management, and retention initiatives.

• KPI monitoring, and staff accountability measures.

• Successfully recruited and onboarded nine dental assistants and one per diem employee

to support operational growth and patient access.

• Supervised daily operations for dental assisting team, ensuring adherence to protocols and best practices.
• Trained and mentored junior dental assistants on clinical procedures and patient care techniques.
• Coordinated patient scheduling and managed treatment workflows to enhance office efficiency.
• Implemented infection control protocols, maintaining compliance with health regulations and safety standards.
• Assisted in inventory management, tracking supplies, and ordering materials to optimize resource availability.
• Developed training materials for staff development, focusing on enhancing skill sets and procedural knowledge.
• Collaborated with dentists to prepare treatment plans, ensuring alignment with patient needs and clinical best practices.
• Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.

• Assisted in managing electronic health records, ensuring data accuracy and compliance with regulatory standards.
• Supported the implementation of health information systems, enhancing workflow efficiency across departments.
• Conducted audits of patient records to identify discrepancies and ensure adherence to documentation guidelines.
• Collaborated with healthcare professionals to streamline data entry processes, reducing errors in patient information management. Managed medical records, documentation review, release-of-information requests, and record maintenance activities.

• Reviewed documentation for accuracy and completeness to support coding, billing, reimbursement, and regulatory compliance.