Summary
Overview
Work History
Education
Skills
Timeline
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TAILANDRA HILL

New Caney,TX

Summary

Highly motivated and independent individual. Experienced in customer service with a record of success in exceeding goals and objectives while demonstrating high levels of integrity. Actively listens with the goal of addressing and resolving the issue while maintaining a business prospective. Possess exceptional organizational skills and communicates effectively. Familiar with managing business relationships. Seeking employment within a company that will benefit from my experience in clerical and administrative positions while allowing me to further advance within the company.

Overview

34
34
years of professional experience

Work History

Flight Attendant

Spirit Airlines
10.2022 - Current
  • Responsible for the safety and comfort of Guests aboard the aircraft while providing exemplary service
  • Provide Guests with briefings pre-flight, during flight, and after landing
  • Assist Guests by answering any inquiries they may have in addition to aiding Guests with their carry-on items, which may require overhead lifting
  • Market, sell, and provide snacks and beverages to Guests
  • Check and demonstrate the use of emergency equipment and be aware of hazardous situations in the cabin
  • This includes providing leadership, direction, and assistance during an emergency situation, including aircraft evacuation, administering first aid to ill or incapacitated Guests, and during incidents such as turbulent flights and delayed flights
  • Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.

Customer Service Representative

United Airlines
09.1998 - 08.2022
  • Responsibilities include but are not limited to:
  • Adjusting customer's travel plans
  • Provide fare information
  • Answering a variety of questions, and solving complex problems
  • Making reservations and explaining policy in a compassionate manner both domestic and internationally as needed via email or phone, in a way that customers feel it is easy to do business with us, and situations are resolved at the first point of contact.

File Clerk

Internal Revenue Service
06.1991 - 09.1993
  • Filing paperwork and other documents so they may be accessible when needed
  • Making copies and distributing documents
  • Working on Special garnishments and client notifications

Education

No Degree - Nursing

Highland Park, School of Nursing
Highland Park, MI

High School Diploma -

Highland Park Highschool
Highland Park, MI

Skills

  • Strong office management skills
  • Type 50 WPM
  • Proficient in Microsoft word, Office and Excel
  • Superb organizational skills
  • Elite customer service
  • Complex problem solving
  • Personable
  • Professional
  • Works well in independent and team settings
  • Punctual and dependable

Timeline

Flight Attendant

Spirit Airlines
10.2022 - Current

Customer Service Representative

United Airlines
09.1998 - 08.2022

File Clerk

Internal Revenue Service
06.1991 - 09.1993

No Degree - Nursing

Highland Park, School of Nursing

High School Diploma -

Highland Park Highschool

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TAILANDRA HILL