Tailey Eatheton
Bartlett,TN
Summary
I am an enthusiastic beginner in the tech industry with a strong interest in networking and IT. I am currently honing my skills through the Tech901 IT Foundations program where I am working towards obtaining my CompTIA A+ certification. I have hands-on experience in Python, HTML/CSS, foundational IT and networking. I am eager to apply my knowledge and passions in a professional setting. I am actively seeking entry-level opportunities in the IT and networking fields where I can continue to grow and contribute to a dynamic team. I am particularly interested in roles such as IT Support Specialist, Network Technician, or Help Desk Technician to start off my career.
Let's connect! I am excited to network with professionals in the tech industry, share knowledge, and explore opportunities.
Overview
5
5
years of professional experience
Work History
Business Analyst/Assistant
Silver Insanity
2019 - 2019
- Designed and implemented a management system to keep track of their inventory, shipments, and product sales.
- Developed advertising tactics and media content for increased brand awareness.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
- Conducted competitive market research and handled product pricing, shipment, and inventory.
- Created an organizational system for their warehouse which lead to an increase of worker efficiency by 40%.
Sales Representative
Bluegreen Vacations
01.2023 - 01.2024
- Exceeded sales objectives to capture new leads and customers
- Overcame objections with successful product demonstrations and persuasive communication skills
- Provided continued customer support after closing sales
- Remained up to date on current offerings and company processes
Bank Teller
Wells Fargo
01.2022 - 01.2023
- Handled customer's financial needs, established trust, and optimized sales opportunities resulting in satisfied customers and newly opened accounts
- Maintained strict compliance with banking standards, regulations and laws
- Handled sensitive financial documents with care to maintain confidentiality
- Trained new employees on procedures and customer service strategies to boost team success
- Learned how to operate Wells Fargo's teller systems and how to fix common employee errors within the system
- Maintained accurate records of all transactions and customer interactions
Online Grocery Shopper/Team Lead
Walmart
01.2019 - 01.2022
- Prepared and delivered customer orders within set timelines while providing excellent customer service
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Worked different stations to provide optimal coverage and meet production goals
- Bolstered employee morale and performance of direct reports through clear and transparent communications
- Trained new team members and organized the team for optimal operations
- Cross trained as a cashier, product stocker, online grocery shopper team lead, apparel associate, and front end customer service employee
Education
IT Foundations
Tech 901
Memphis, TNAssociates of Science -
Ozarka College
01.2021
Skills
- Hardware and Software Troubleshooting
- SQL, Python, and CSS/HTML Fundamentals
- Linux OS & Windows OS
- Microsoft Excel
- Router Configuration
- OSI Model
- Research Skills
- Interpersonal Skills
- Communication
- Teamwork and Collaboration
- Hospitality
- Customer Service
- Conflict Resolution
- Time Management
- Detail Oriented
- Problem-Solving
- POS (Point of Sale) Systems
- Multi-tasking
References
- Olivia Goodman, Walmart OGP Team Lead, 870-214-8499
- Raul Ayala, Whole Foods Market Store Team Leader, 719-922-0214
- Holly Jones, Silver Insanity Business Owner, 870-214-0381
- Marcus Gray, Wells Fargo Assistant Manager, 808-741-1951
Timeline
Sales Representative
Bluegreen Vacations
01.2023 - 01.2024
Bank Teller
Wells Fargo
01.2022 - 01.2023
Online Grocery Shopper/Team Lead
Walmart
01.2019 - 01.2022
Business Analyst/Assistant
Silver Insanity
2019 - 2019
IT Foundations
Tech 901
Associates of Science -
Ozarka College
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