Tailor Minor
Bowie,TX
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
United Health Group, Optum
09.2022 - Current
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Input patient information into computer system for prescription orders.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Title Clerk
James Wood Motors
08.2018 - 06.2022
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Communicated with customers to resolve common title issues.
- Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Examined and verified 40 titles weekly.
- Collected taxes and fees, submitted payments and issued receipts.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Calculated and remitted state sales tax, service, and other charges.
Technology Specialist
Jerrys Chevrolet
04.2010 - 07.2017
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Notified supervisors when major equipment repairs were needed.
- Provided technical support to 6 clients in an average of 1 week span.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
Education
Diploma - Medical Billing And Medical Coding
Herzing University
Dearborn, MI03.2024
High School Diploma -
Paschal High School
Fort Worth, TX05.2010
Skills
- Records Updating
- Payment Processing
- FDA and ICH Guidelines
- Electronic Refill Request Processing
- OTC Recommendations
- Processing payments
- Medical Documentation
- Patient Safety
- Verifying orders
- Customer Service
- Analytical Thinking
- Data entry proficiency
Certification
- CPC - Certified Professional Coder
Timeline
Pharmacy Clerk
United Health Group, Optum
09.2022 - Current
Title Clerk
James Wood Motors
08.2018 - 06.2022
Technology Specialist
Jerrys Chevrolet
04.2010 - 07.2017
Diploma - Medical Billing And Medical Coding
Herzing University
High School Diploma -
Paschal High School
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